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I bought a new Macbook Saturday.
- Thread starter jjholly
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Interesting, my little sister just bought one last week and now i bet shes feeling gyped. Can you really just take it back and swap it? How much do you think the "fee" you were talking about would cost?
Thanks.
Thanks.
The fee is normally 10% I think. This is to pay if you have opened it (very likely!)
In the UK, you can return your purchase within 14/28 days (can't remember which). It is your statutory right.
In the UK, you can return your purchase within 14/28 days (can't remember which). It is your statutory right.
Be careful as I don't believe this is the case for everything. For example shops don't have to take earrings back (infection risk) unless they are faulty.
This is only the case if you return the item in the condition in which you bought it. If you remove the seal and use the computer, you don't have this option by law unless the computer is faulty (not fit for purpose).
This is exactly why I prefer to use third party retailers. I don't know how it is in the UK but in the US most other brick and mortar retailers give 30 days no questions asked full refunds.
As far as the restocking fee goes I thought that was just for custom built Macs. I was under the impression that those bought in a default configuration got a full refund. Otherwise it is 10%.
As far as the restocking fee goes I thought that was just for custom built Macs. I was under the impression that those bought in a default configuration got a full refund. Otherwise it is 10%.
This is true. A friend was in this exact situation and returned his 7-day-old MacBook last night. They exchanged it for the new model with no charge.
I don't know what US you live in, but in the US I live in most B&M retailers have a 14 day return policy on unopened technology items and charge a restocking fee if it's opened. Amazon, an online retailer, charges a restocking fee if opened(but allows up to 30 days). The only B&M store that allows full refunds of opened computers within 30 days is Costco(Up to 90 days) and Sam's club(up to 6 months).
Nope. You only got one thing right, the restocking charge for default configurations.
Straight from Apple's website is:
Configure-to-order, personalized or other customized products may not be returned for refund or exchange under any circumstances unless such product is DOA.
You have up to 14 days from the time you receive your item(s) to initiate a return. A 10% restocking fee will be assessed for opened items.
Badradio:
That's an exchange not a refund and due to the RECENT update. I don't think if he'd waited till next month that they would exchange it.
UK - corrections
In the UK, you can return your purchase within 14/28 days (can't remember which). It is your statutory right.
Not true, unless you buy online and then you have 7 days under distance selling regs.
However most large retailers do offer similar on unopened items.
Apple go beyond statutory rights and offer a 14 day return if it is in same condition i.e. undamaged and with all packaging. My experience of this is good and they are actually very reasonable about it.
There is no restocking fee despite this being mentioned on website. I have had this confirmed on the phone and in store.
In the UK, you can return your purchase within 14/28 days (can't remember which). It is your statutory right.
Not true, unless you buy online and then you have 7 days under distance selling regs.
However most large retailers do offer similar on unopened items.
Apple go beyond statutory rights and offer a 14 day return if it is in same condition i.e. undamaged and with all packaging. My experience of this is good and they are actually very reasonable about it.
There is no restocking fee despite this being mentioned on website. I have had this confirmed on the phone and in store.
To repeat my post from an identical thread:
Please note that I am Customer Service Manager for a national High Street retail chain. The Sale of Goods Act is imprinted on my soul, in triplicate. I know whereof I speak.
Cheers!
Jim
... which Apple - in a gesture of goodwill, and while retaining all legal rights to not do so at their discretion - will waive under the cirumstances in which the op finds himself.
There is Fry's electronics. Now that I have looked around it appears a lot of retailers have changed this policy. Basically I purchase Macs, Monitors, Home Theater equipment and Car Audio through Fry's since they are so cheap with massive selection. All other peripherals, upgrades, custom built PC's and cables I buy online.
Last I remember in the late 90's Circuit City, Best Buy, Good Guys and basically all retailers had a 30 day return I did not think they had changed this, especially with the competition with online retailers and discount stores like Fry's and Costco. No wonder why Good Guys and CompUSA went under they offered nothing to entice customers, lets see higher prices, smaller selection, and then a 14day return policy.
The was the last time I went to one of these retailers was when I found Fry's in 1998, finding Newegg.com in 2004 has finally pulled me away from Radio Shack which stopped focusing on selling components for hobbyists.
is a .2ghz speed bump worth a return and possible fee? I don't think so personally as I dont want to go through the hassle of taking out the ram repacking going to an apple store etc.