I bought the same album twice by accident

Discussion in 'Mac Apps and Mac App Store' started by thomahawk, Dec 25, 2008.

  1. thomahawk macrumors 6502a

    thomahawk

    Joined:
    Sep 3, 2008
    Location:
    Osaka, Japan
    #1
    How do get my money back? i accidently hit the button twice to buy the album. i tried emailing them like 2 days ago but they never answered back so far.. OMG my money!

    EDIT: i bought the albums on itunes, so it counted as 2 albums worth of money on my account
     
  2. SnowLeopard2008 macrumors 604

    SnowLeopard2008

    Joined:
    Jul 4, 2008
    Location:
    Silicon Valley
    #2
    How did this happen? Were you too impatient to wait for it download or something?
     
  3. SteveMobs macrumors 6502

    SteveMobs

    Joined:
    Dec 10, 2008
    Location:
    Washington D.C.
    #3
    Well, just look at it this way. You payed for someone else who torrented it, you did a good thing, even though it was unintentional.
     
  4. Aea macrumors 6502a

    Aea

    Joined:
    May 23, 2007
    Location:
    Denver, Colorado
    #4
    Let's not go blaming the user for a blatant bug.
     
  5. thomahawk thread starter macrumors 6502a

    thomahawk

    Joined:
    Sep 3, 2008
    Location:
    Osaka, Japan
    #5
    sorry i forgot to clarify. i bought the album on itunes. and when i first clicked the button it didnt respond so i clicked it again and it said i bought 2 and 2 albums worth of money went into my account
     
  6. TuffLuffJimmy macrumors G3

    TuffLuffJimmy

    Joined:
    Apr 6, 2007
    Location:
    Portland, OR
    #6
    That sucks. Who cares?
    The most you can do is email Apple, file a complaint. That's it. No one here can help you.
     
  7. Gray-Wolf macrumors 68030

    Gray-Wolf

    Joined:
    Apr 19, 2008
    Location:
    Pandora, Home Tree
    #7
    Just chalk it up to a learning experience, and don't be in a hurry when placing an order. I too have done that once or twice involving TV shows. :rolleyes:
     
  8. thomahawk thread starter macrumors 6502a

    thomahawk

    Joined:
    Sep 3, 2008
    Location:
    Osaka, Japan
    #8
    well i was wondering if there was any other way to solve this problem besides emailling apple because its been over 2 days since i emailed them and no respones. which they said it would take 2 days till i get an email
     
  9. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #9
    Ouch!

    Unfortunately Apple has a very hard fast stand on this one, you're SOL.
     
  10. NotFound macrumors 6502a

    NotFound

    Joined:
    Nov 30, 2006
    #10
    Go to their headquarters and rob them of the cost of your album? :confused::confused:
     
  11. Cromulent macrumors 603

    Cromulent

    Joined:
    Oct 2, 2006
    Location:
    The Land of Hope and Glory
    #11
    It's Christmas. What do you expect? Give them another 3 days or so to respond.
     
  12. Sigur macrumors regular

    Sigur

    Joined:
    Nov 4, 2008
    #12
    Did you actually get it twice? So you have every file two times? I was just wondering if this works with Apple's DRM system.
     
  13. taylorwilsdon macrumors 68000

    taylorwilsdon

    Joined:
    Nov 16, 2006
    Location:
    Bay Area
    #13
    If Apple doesn't respond to your inquires, file a dispute with your credit card company. That will get their attention, even though its only $10. It costs you nothing and you'll get your money back. Make sure to tell your bank itw as because of a glitch and not intentional.
     
  14. thomahawk thread starter macrumors 6502a

    thomahawk

    Joined:
    Sep 3, 2008
    Location:
    Osaka, Japan
    #14
    yea i have 2 copies of the same album...
    and i didnt use a credit card company it was billed to my account money that i got though itunes gift cards
     
  15. Jasoco macrumors 6502

    Joined:
    May 28, 2006
    #15
    THAT'S why I keep the confirmation dialog enabled so you always get a message pop up asking if you are sure.
     
  16. NT1440 macrumors G4

    NT1440

    Joined:
    May 18, 2008
    Location:
    Hartford, CT
    #16
    +1

    Also, i get a "you have already purchased this, would you like to repurchase" kinda warning any time I try to redownload something, did you disable or just skip it?:confused:
     
  17. Notecard macrumors newbie

    Joined:
    Dec 25, 2008
    Location:
    Everett, WA
    #17
    get my music back

    how would people go on getting there music that they lost because of a hdd failure?

    can they just onto itunes on the new computer and just re-download it?
     
  18. NT1440 macrumors G4

    NT1440

    Joined:
    May 18, 2008
    Location:
    Hartford, CT
    #18
    I beleive so, youll get a warning saying youve purchased before, would you like to download.
     
  19. EricNau Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #19
    Clicking this link will launch iTunes, prompt for your account password, and direct you to your purchase history: itms://phobos.apple.com/purchaseHistory

    From there you can click "Report Problem" (near the bottom of the screen). After this, select the album you inadvertently purchased and select the most appropriate problem explanation, and provide a description of your issue in the comments section. As the site suggests, you should receive a response from Apple within 24 hours (however, given it's the Holidays, you might expect a delay).
     
  20. EricNau Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #20
    No, you cannot without pre-approval from Apple.

    To make such a request, Contact Apple using this form: http://www.apple.com/support/itunes/store/browser/

    You'll want to select:
    "Purchase(s) - missing" -> "My Hard Drive Crashed," and then provide an explanation in the provided text field. Remember to be as detailed as possible and supply all of the information requested by Apple.

    Good luck. :)
     
  21. SnowLeopard2008 macrumors 604

    SnowLeopard2008

    Joined:
    Jul 4, 2008
    Location:
    Silicon Valley
    #21
    I'd just copy my entire iTunes folder to an external. Easier than burning discs. But honestly, did you wait like a minute or seconds between the "buy now" button clicks?
     

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