I came here for help

Discussion in 'Site and Forum Feedback' started by kunda, Aug 5, 2010.

  1. kunda macrumors newbie

    Joined:
    Dec 24, 2009
    #1
    I came to this forum to get help not to be treated like a fool. It is really disappointing when someone seeks advice from what is supposed to be a forum a community and gets next to nothing.

    I posted I had multiple problems with the overall speed of my Mac Book which was impacting on my ITunes, my surfing and generally sluggishness compared to 6 months ago.


    I have received two comments one totally unhelpful and based on incorrect assumptions and the other marginally better requesting my OS which I have since posted. I am not familiar with this forum but I had hoped for some friendly advice and support. Clearly I was wrong so smash me down for not being such a smart alec mac user
    :mad:
     
  2. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #2
    I read through that thread and I think that the first reply was very helpful. The one about Windows wasn't very helpful, but I think the poster was trying to say you don't have to run maintenance tasks as often as you do on Windows.

    Best thing to do is not freak out and just continue trying to get help from other users.
     
  3. kunda thread starter macrumors newbie

    Joined:
    Dec 24, 2009
    #3
    Help needed

    Thanks - then he could have just simply said that. Anyway if people answer great if not well I will live with it
    :confused:
     
  4. brijazz macrumors 6502

    brijazz

    Joined:
    Jul 31, 2008
    #4
    That's really frustrating, especially given how much you paid for your membership fee. Oh, wait...

    Anyhow, reader "celticpride678" is correct about the post in question. The readers there advised you a) not to bother with CleanMyMac and b) to ensure that you have 10-15% free space on your startup disk. In the future, please post details about your system for expedited (and free!) help. Try to include:

    Mac Model (ie early 2008 MacBook, late 2009 iMac, etc.)
    Your OS (ie 10.6.1, 10.4.8, etc.)
     
  5. DylanLikesPorn macrumors 6502

    DylanLikesPorn

    Joined:
    May 20, 2010
    #5
    The responses seem normal for MacRumors.

    I can see how your post asking for help seems a bit "trollish" to some members, usually the case when you start comparing the performance of mac to windows. It has trollbait written all over it.

    With that, welcome to the forums! :)
     
  6. kunda thread starter macrumors newbie

    Joined:
    Dec 24, 2009
    #6
    No I didnt pay and so what - I was under the impression that this is a forum set up to help people. If that is not the purpose clearly I was wrong to ask for help!

    I responded to both of these points neither of which has helped even begin to resolve my problems. People only need to ask without sarcasm and I have provided my OS details above ie the latest version since I update regularly. I have a late 2009 MacBook

    No I didnt pay and so what - I was under the impression that this is a forum set up to help people. If that is not the purpose clearly I was wrong to ask for help!

    I responded to both of these points neither of which has helped even begin to resolve my problems. People only need to ask without sarcasm and I have provided my OS details above ie the latest version since I update regularly. I have a late 2009 MacBook

    My reason for mentioning PC was simply to say there are two computers in this household mine which is a MAC and my friends which is a PC - I was trying to make the point that my MAC was running at a much slower speed which did not make sense. I am not comparing the two just to point out that it is not the internet connection that is an issue. God are MAC users so sensitive and arrogant about being MAC users - This is my 2nd MAC in 5 years and this is the first time i have had an issue and I cannot believe how rude people are and why? I always had the impression that MAC users were supportive - I have now seen this was not exactly true.
     
  7. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #7
    You shouldn't expect someone to mystically show up and fix all your problems because it's hard to say is it a hardware or software issue. I just replied to your thread so take a look
     
  8. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #8
    1. Apple provides free support via AppleCare. If you got a problem, make genius bar appointment.
    2. This forum provides a lot of help if you phrase the question properly.
    WRONG: OMG my MAC is so SLOW, Windows is better
    RIGHT: If I do this, then this happens, listing specs, etc. (Yes seems like you've been doing that in recent posts. Congrats)

    However, it seems that you have installed crapware, spyware, or malware. As no system can prevent user error:

    http://forums.macrumors.com/showthread.php?p=9092217

    That's an example of installing something useless on os x. Stuff like that actually slows your computer down without actually offering any benefits.
     
  9. daze macrumors 6502

    daze

    Joined:
    Mar 11, 2006
    Location:
    San Jose, California
    #9
    As others have suggested, try to grow a thicker skin. This is by far the most helpful community of Mac users out there because people here will respond and try to help you with anything (not just techie stuff). If you want more techie advice, try http://www.macosxhints.com. I used to peruse that site everyday when I bought my first Mac in 2003.
     
  10. theLimit macrumors 6502a

    theLimit

    Joined:
    Jan 30, 2007
    Location:
    up tha holler, acrost tha crick
    #10
    First of all, this is the Internet, it should go without saying that you should both be aware of and ignore the comments of rude people. They are everywhere on the Internet and cannot be avoided. People will be rude to you simply because you mentioned PCs, and also because you wrote MAC instead of Mac. Just ignore them.

    Also, being forums with users in multiple time zones, you have to be patient for a helpful poster to see the thread and offer advice. Be as detailed as possible in your posts, and again, ignore any rudeness. Don't cofuse bluntness with rudeness, the most useful communications get straight to the point quickly. Don't get emotional or let the thread get off topic or it will end up locked or moved to the wasteland.

    Third, this is mainly a rumors site, not a tech support site. There are many polite and helpful members here, but the population has exploded over the past three years. The iPhone really changed this place. I would venture a guess that only half the members here are Mac users. I found this site quite a while after I had my first Mac, and was a lurker for a long time before I registered to post. I love the community here, but it's not the first place I'd come for tech help.
     

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