What's really sad is I'm sure no one at Apple was really trying to 'screw' you. <snip>
And the people that don't try and screw others over suffer.
Glad it worked out for you, though.
I think that the truth shines through each time, not all but ....
Most folks with at least half a brain can see when someone is being truthful.
Sometimes people who work in the public sector just have a bad day....or sometimes they're just ****s but generally most folks are ok and can see through lies
It pays to be honest and it pays to not give up , just like the OP..
If you know your right then keep at it and eventually it will be sorted