Yesterday I posted a thread about my new MBP that I had just brought. The seal on the box was broken and the unit had a few marks. Anyway, I called Apple today and they said I had to return it to the store where I brought it. I was not happy as it's an 80 mile round trip from home. So, I called the Apple store where I brought it and they said it was fine to just bring it in a return it. I asked for a unit to be put by for me just in case I got all the way down there and they had sold out. This evening on the journey down, I thought I would call them just to check, something inside me knew things would not be as easy as they should be. They then told me my Mac had not been put aside and they were out of stock. I couldn't believe it, we were already half way down there! Anyway, I expressed my disappointment and the guy put me on hold and went to speak to his manager about what could be done for me. When he got back on the phone he told me that as a gesture of goodwill for my inconvenience they would upgrade me to the higher end 13"!! I was so shocked, I couldn't believe it. I have just saved £250!! So now I am happily tapping away on my new upgraded MBP! Apple, you did good!