I can't get my exchange email account set up.

[ogi]

I have a new iPhone and have been able to set up my home email account, but have been unable to set up my work exchange account. After entering the exchange server name I get the message "Exchange Account Verification Failed". I have talked to apple support 3 times today, and am on hold as we speak. I have already upgraded to 2.2 and also restored to factory settings. still getting the same message. Anyone have any ideas?

 

[ttt123]

Setting up Exchange email

Assuming that your company setup is similar to mine......
My exchange setup is like this:
- exchange server name - this is accessible only from within the private company network. (intranet)
- External server - IS set's up an external server address, that is accessible from the Internet. This is the name that you have to enter.

Taking a look at what I enter on my iphone:
- emailid, domain, username and password are all standard (the same as what I enter from the work PC). This information is enough for Exchange to identify what internal server you are on, and direct you there.
- Server - this is the external server name, provided by IS.
The internal exchange server name is not entered.