I can't get my exchange email account set up.

Discussion in 'iPhone Tips, Help and Troubleshooting' started by ogi, Nov 21, 2008.

  1. ogi macrumors newbie

    Joined:
    Nov 21, 2008
    #1
    I have a new iPhone and have been able to set up my home email account, but have been unable to set up my work exchange account. After entering the exchange server name I get the message "Exchange Account Verification Failed". I have talked to apple support 3 times today, and am on hold as we speak. I have already upgraded to 2.2 and also restored to factory settings. still getting the same message. Anyone have any ideas?
     
  2. ttt123 macrumors newbie

    Joined:
    Aug 30, 2008
    #2
    Setting up Exchange email

    Assuming that your company setup is similar to mine......
    My exchange setup is like this:
    - exchange server name - this is accessible only from within the private company network. (intranet)
    - External server - IS set's up an external server address, that is accessible from the Internet. This is the name that you have to enter.

    Taking a look at what I enter on my iphone:
    - emailid, domain, username and password are all standard (the same as what I enter from the work PC). This information is enough for Exchange to identify what internal server you are on, and direct you there.
    - Server - this is the external server name, provided by IS.
    The internal exchange server name is not entered.
     

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