I cant get served at Apple store..

[Apple fanboy]

My local store is in the Bullring, Birmingham and it is always busy when I go. Just be assertive and look for the man in charge who is directing staff. He will get somebody to you sooner than most. From what I see they have some staff that will sell you an iPod or iPad but not a Mac. I think they work in departments or something like that.

 

[Psilocin]

Thanks Krad3130.

I cant find 'in store pick up' anywhere, could you point me in the right direction please? Is this just specific to America, as Im in the UK?

They should have it in UK as well. The option is found during the checkout when you are choosing what delivery options you want. But instead of delivery, there will be a bubble to click below it for in-store pick and then it helps you find the closest store with it in stock.

If you do go back to the store again to buy directly, then either speak directly to the greeter at the front door and he should place you in queue to see a specialist. Alternatively, find a specialist, especially one with a headset indicating they are one of the senior reps, who might be helping another customer, and stay near them until they are done. Moment they finish, approach them, tell them you are ready to buy, and it will only take a minute to do the sale. They probably won't bother as it goes towards their individual quarterly sales total for ringing up the sale.

 

[Winni]

Thank you

I'll throw in a good measure of assertiveness tomorrow and see how it goes

If that had happened to me, I would NOT spend my money on anything with an Apple logo on it ever again.

We have a saying here in Germany: "Der Kunde ist König" - "The customer is king." If they don't give you the royal treatment, keep your money and spend it in a place where they do.

 

[Ves]

Are there any good ways of getting served at Apple stores?

A few days ago I went into my local Apple store and, whilst I got seen pretty quickly, I was handed over to another sales person when I asked about MacBooks. But the sales guy said that he didn't really have time to talk to me, so I ended up leaving the store!!!


Today I went back to the same store to ask a few final questions before purchasing my MacBook Pro, and I must have been stood waiting for at least 20 mins without beink acknowledged by any staff. Admittedly, its a Saturday which must be there busiest day. Anyway, I got fed up of waiting so I walked out.


Today I was ready to hand over £1,500 for a MacBook, but nobody wanted to take it off me! Do I need to book an appointment just to see a sales person?

Had a bad service experience at the Amsterdam Store. Wrote a email and got a phone call back. Offered me a voucher and to give the store a chance again.

 

[noteple]

Push the Button.

or

Engage anybody with Please can you help me?
Should I get a PC or Mac question.

If a conversion is a stake they will be all over you.

 

[thatoneguy82]

I've had no problems getting serviced. I'm usually asked if I want/need help. When I'm in a rush, however, I go directly to a 'specialist' who aren't with customers and speak to them directly about what I want and they help me. I've done this in multiple Apple stores.

 

[JoeG4]

^ Same, I find apple stores nauseatingly busy sometimes, and someone always asks if I need help.

 

[Alameda]

As I already stated, Genius is just a job title. Macs are quite easy to use and no, it doesn't take a genius to answer questions about them.

Sorry, I didn't mean to sound critical. I'm a huge Mac fan. I bought my first in 1987. Calling these people "Genius" is perhaps a little pretentious, but I think they came up with the idea out of a sense of mirth. Besides that, I think it does take a lot of knowledge to support Macs well. It may be very easy to use a Mac, but that doesn't mean everything you can possibly do with them is easy.