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I can't play music through car auxiliary port

Marcellus

Marcellus

macrumors member
Original poster
Nov 10, 2011
65
5
Branford, CT
This may or may not be the right forum to post this problem but here goes. On Monday I brought my 2014 Nissan Murano for the 7,500 mile oil change and tire rotation. After the service was completed, I could no longer play music through the auxiliary port using Bluetooth. Prior to the service everything worked fine. Now no sound comes through when I try to play music or any other app that has audio. Ironically, I can make phone calls and Google Maps works fine, but that's it. I cannot access Siri through the system either. I called Nissan repair and they asked me to bring the vehicle back in. I also had Verizon check my phone and they couldn't find anything wrong. I tried reconnecting Bluetooth but that didn't work. Does anyone have any ideas about what's wrong?
 
Interesting. Sounds to me like an update broke that functionality.

When your phone is paired to your car via Bluetooth, go to the Bluetooth settings in the Settings app. Select the Bluetooth profile for the car but select the information page (the i with the blue circle). There might be settings in there for audio control
 
Applejuiced said:
You noticed it happened on that same day you brought it in for service?
Did you update your iphone firmware ios version around that time also or did that stay the same?
Click to expand...
Yes, it happened after the vehicle was serviced but I had already upgraded my software to IOS 9.2 a few weeks ago and had no problems playing music. I wonder if Nissan upgraded my SUV firmware during service and that's causing the issue.
 
Marcellus said:
Yes, it happened after the vehicle was serviced but I had already upgraded my software to IOS 9.2 a few weeks ago and had no problems playing music. I wonder if Nissan upgraded my SUV firmware during service and that's causing the issue.
Click to expand...

That could be it also.
Did you use your iphone with ios 9.2 installed via bluetooth before you went to the dealership?
 
Wait... I'm confused? Are you talking about wireless BT Audio to your murano or over the 3.5mm Aux port in your murano?

If it's the first one, the best place to start and trouble-shoot this is to delete the device off your iPhone, and re-pair the whole thing. And then pick your Nissan as the audio source is whatever audio app on your iPhone. Should be a simple fix, unless the BT system in your Nissan got screwed up at the dealership.
 
AutoUnion39 said:
Wait... I'm confused? Are you talking about wireless BT Audio to your murano or over the 3.5mm Aux port in your murano?

If it's the first one, the best place to start and trouble-shoot this is to delete the device off your iPhone, and re-pair the whole thing. And then pick your Nissan as the audio source is whatever audio app on your iPhone. Should be a simple fix, unless the BT system in your Nissan got screwed up at the dealership.
Click to expand...
The BT is working fine. It's the 3.5 Aux port that's not working. I bought a new cable to see if that's the problem. It arrives tomorrow.
 
Oh you're talking about the 3.5mm port! That's hardware, there shouldn't be a update that would 'break' that.

I surmise that either the cable is broken or that they broke the port or hardware during the service. Surely it can't be your phone that is broken.
 
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Marcellus said:
The BT is working fine. It's the 3.5 Aux port that's not working. I bought a new cable to see if that's the problem. It arrives tomorrow.
Click to expand...

Oh so its the wire that you plug in to the car stereo side that's not working?
Why were we talking about bluetooth?
Confusing at the beginning of the thread but the aux port issue is easier to isolate.
Its either the wire that's messed up, the port on the car audio system or the port on the bottom of your phone.
 
Applejuiced said:
Oh so its the wire that you plug in to the car stereo side that's not working?
Why were we talking about bluetooth?
Confusing at the beginning of the thread but the aux port issue is easier to isolate.
Its either the wire that's messed up, the port on the car audio system or the port on the bottom of your phone.
Click to expand...
Well, I don't know if it's a faulty Aux port cable. A new one arrives today so maybe that will resolve the problem. I will let you know. Appreciate all the feedback here.
 
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I cancelled my appointment today with Nissan and instead tried the new auxiliary port cable, and that didn't work- still no music there. So I guess it's off to the Nissan dealership service department on Monday.
 
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