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I can't port my number from Verizon?

L

leapingfrog

macrumors newbie
Original poster
Jul 13, 2010
4
0
I'm a new AT&T customer, coming over from Verizon and would really like to keep my existing phone number. I called AT&T's porting department last night and was told they cannot port my number over because my number is from an area where AT&T does not have service (my number is originally from Southwest Minnesota, where I used to live -- AT&T is pretty much non-existant in the area). I'm told they need an address, in that area, that has AT&T service.

Has anyone run into this issue before? Is there any way I can get my number ported?

Thank you,
Andrew
 
leapingfrog said:
I'm a new AT&T customer, coming over from Verizon and would really like to keep my existing phone number. I called AT&T's porting department last night and was told they cannot port my number over because my number is from an area where AT&T does not have service (my number is originally from Southwest Minnesota, where I used to live -- AT&T is pretty much non-existant in the area). I'm told they need an address, in that area, that has AT&T service.

Has anyone run into this issue before? Is there any way I can get my number ported?

Thank you,
Andrew
Click to expand...

Not common, but does happen. Based on the number they assume that you would be roaming since you are out of service area, which in the long run is trouble. Now if you moved to a area that has AT&T coverage that is fine, however they will never know that beucase Verzion has associated that number with your old area. You can have verzion update the switch records, and goo luck with that.
 
Just look at AT&T coverage map and find a location that has your area code with AT&T coverage. They only need a zip code however if the ask, just find an address, any address, and give them that.
 
I was able to find an area code where AT&T has coverage, however, I was told by AT&T they need an area code and a prefix that matches my phone. So, in my case, 507-227. I'm told there's no AT&T service in that area.
 
leapingfrog said:
I was able to find an area code where AT&T has coverage, however, I was told by AT&T they need an area code and a prefix that matches my phone. So, in my case, 507-227. I'm told there's no AT&T service in that area.
Click to expand...


they are giving you a hard time for no reason.
- they will need an address to "trick" the system to think you are porting a number to the same market..

your best bet is to go to a corporate store. The pros there can help you out. :D
 
I think that's what AT&T is trying to tell me... they are unable to "trick" the system into porting to that market because there is not AT&T service in that market.
 
They are not trying to give you a hard time, the Porting Activation team is not out to get you. This is called Local Number Portability. You can only port a number from a local area.

Not all numbers are eligible to be ported, you can even check using the tool here: http://www.wireless.att.com/cell-phone-service/transfer-your-number/

The ZIPCODE is the key to the whole process. You can also learn more about the process here: http://www.wireless.att.com/learn/basics/transfer-number/porting-faqs.jsp

Dave
 
Why would you want to keep a number from Southwest Minnesota? That's not exactly a prestigious area.
 
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