I can't sync using Windows 7

[u26055]

Hi,

I searched the forums on this & I can't find anything, so here goes since I've switched over to Windows 7 I can't sync my ATV, is this a windows problem? Is anyone else this these issues?

I got my ATV the 1st week it was out, so it's getting old, but it was working before my upgrade. I've talked to Apple & they they didn't have a fix for it. I don't really feel like going the malls where the stores are located to have it checked out there.

Thanks

 

[roidy]

I was using Win 7 32bit and have now moved over to Win 7 64bit and both versions work perfectly with my AppleTV so not a Windows problem. Does your AppleTV still connect to the internet(ie can you browse the store)? If so then I can't see it being a AppleTV hardware problem. Maybe it's a firewall problem, try turning off Windows firewall and see if it works.

 

[jaw04005]

It's likely a firewall problem. Uninstall and reinstall iTunes.

 

[u26055]

It's likely a firewall problem. Uninstall and reinstall iTunes.

That fixed it. I had just installed it when I switched over, to 64 bit, so I didn't think that was the issue. I also turned off the firewall, so it was one of these 2 things.

Thanks!

 

[jaw04005]

That fixed it. I had just installed it when I switched over, to 64 bit, so I didn't think that was the issue. I also turned off the firewall, so it was one of these 2 things.

Thanks!

Great.

However, I wouldn’t run Windows 7 without a firewall. I would turn it back on go into the advanced firewall options and make sure iTunes traffic is allowed. That’s why I recommended reinstalling iTunes. The installer would have told Windows 7 to open those firewall ports automatically.

 

[rogervzv]

I have found the Windows Firewall to be a pernicious and persistent problem. Once I turned it off all my problems with ATV and many other things went away. With the ATV the difference was like night and day. My ATVs never drop out any more, synch beautifully, etc. The firewall just could not be made to leave them alone.

 

[roidy]

That fixed it. I had just installed it when I switched over, to 64 bit, so I didn't think that was the issue. I also turned off the firewall, so it was one of these 2 things.

Thanks!

Like jaw04005 said don't run Windows without a firewall, turn it back on and if the AppleTV stops working again then you'll more than likely need to open the following port's 3689 TCP and 5353 UDP. I know I can't sync with my AppleTV without opening those ports on my router so that could be the problem.