Hey guys,
I'm really new here and I have already searched around the forums and web trying to find a solution to updating my recently bought mac (it's a second-hand) from current version (10.9.5) to Yosemite.
I can't even get the update/software downloaded, my computer will crash and restart when it's downloaded to around ~300mb.
When my computer restarts I get a message that says "Your computer restarted of a problem. Press a key or wait a few seconds to continue loading up."
And all this code pops up in my screen and I really have no idea what to do with it.
I'm wondering if there's a way to fix this... could it be some faulty hardware issue? Should I contact the website I bought the laptop from. I got it from here by the way: http://www.macofalltrades.com/
Looking forward to any help. Once again sorry for my first post to be a issue like this... hopefully I'm posting this in the right section as well.
Thank you in advance.
I'm really new here and I have already searched around the forums and web trying to find a solution to updating my recently bought mac (it's a second-hand) from current version (10.9.5) to Yosemite.
I can't even get the update/software downloaded, my computer will crash and restart when it's downloaded to around ~300mb.
When my computer restarts I get a message that says "Your computer restarted of a problem. Press a key or wait a few seconds to continue loading up."
And all this code pops up in my screen and I really have no idea what to do with it.
Code:
Anonymous UUID: * * * 21D59B61-794E-5FB3-E9D8-AF2E76641B43
Thu Dec 11 12:50:38 2014
panic(cpu 0 caller 0xffffff8009adc43e): Kernel trap at 0xffffff8009d609bc, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffdf80299130c0, CR3: 0x000000000aab6001, CR4: 0x00000000000606e0
RAX: 0xffffff801c11a8a0, RBX: 0xffffdf80299130b0, RCX: 0x0000000009000000, RDX: 0x0000000000000000
RSP: 0xffffff811549bd00, RBP: 0xffffff811549bd20, RSI: 0x0000000000000002, RDI: 0xffffdf80299130b0
R8: *0x0000000000000000, R9: *0xffffff800a001910, R10: 0x00000000000003ff, R11: 0xffffffffffffffff
R12: 0x0000000000000002, R13: 0xffffff801c737c00, R14: 0x0000000000000000, R15: 0xffffff801c11a8a0
RFL: 0x0000000000010246, RIP: 0xffffff8009d609bc, CS: *0x0000000000000008, SS: *0x0000000000000010
Fault CR2: 0xffffdf80299130c0, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff811549b990 : 0xffffff8009a22f79*
0xffffff811549ba10 : 0xffffff8009adc43e*
0xffffff811549bbe0 : 0xffffff8009af3976*
0xffffff811549bc00 : 0xffffff8009d609bc*
0xffffff811549bd20 : 0xffffff8009d780c4*
0xffffff811549bd50 : 0xffffff8009bd932d*
0xffffff811549bdc0 : 0xffffff8009d77ed8*
0xffffff811549be70 : 0xffffff8009bfad96*
0xffffff811549bea0 : 0xffffff8009be5403*
0xffffff811549bed0 : 0xffffff8009bde73a*
0xffffff811549bf40 : 0xffffff8009be53a7*
0xffffff811549bf50 : 0xffffff8009e40c63*
0xffffff811549bfb0 : 0xffffff8009af4176*
BSD process name corresponding to current thread: launchd
Mac OS version:
13F34
Kernel version:
Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64
Kernel UUID: 9477416E-7BCA-3679-AF97-E1EAAD3DD5A0
Kernel slide: * * 0x0000000009800000
Kernel text base: 0xffffff8009a00000
System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
System uptime in nanoseconds: 1713816245202
last loaded kext at 269538669696: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8a380000, size 65536)
last unloaded kext at 393514382823: com.apple.driver.AppleUSBUHCI 656.4.1 (addr 0xffffff7f8a676000, size 65536)
loaded kexts:
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.2.7f3
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.14.34
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.3f4
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.kext.AMDFramebuffer 1.2.4
com.apple.driver.AppleHDA 2.6.3f4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleIntelHD3000Graphics 8.2.4
com.apple.AMDRadeonX3000 1.2.4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleIntelSNBGraphicsFB 8.2.4
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleHWAccess 1
com.apple.kext.AMD6000Controller 1.2.4
com.apple.driver.AppleMuxControl 3.6.22
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.7
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleSDXC 1.5.2
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOBluetoothFamily 4.2.7f3
com.apple.iokit.IOAcceleratorFamily 98.23
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f3
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.kext.AMDSupport 1.2.4
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMultitouch 240.10
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.7
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IO80211Family 640.36
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 686.4.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1I'm wondering if there's a way to fix this... could it be some faulty hardware issue? Should I contact the website I bought the laptop from. I got it from here by the way: http://www.macofalltrades.com/
Looking forward to any help. Once again sorry for my first post to be a issue like this... hopefully I'm posting this in the right section as well.
Thank you in advance.
