I can't win...

Discussion in 'iMac' started by iPilot, Aug 25, 2007.

  1. iPilot macrumors newbie

    Aug 22, 2007
    So I finally pulled the trigger Thursday evening and ordered my new imac (first ever). I used my wife's credit card to get the edu discount, since she is a teacher. Friday I get home from work to find 3 messages from the fraud department of her cc company, asking to call back to verify some charges. Shouldn't be an issue, as it's obviously the $2000 charge for the imac, I thought.

    Not knowing if the messages were a scam, I retrieved the cc company's number directly from a past statement and called that one instead. Sure enough, there were charges from a source listed as "computer software stores." However, the amounts were odd: $214.53, $128.29, $342.82, $1.00. I called Apple to ask if they charges could be from them, as it occured to me that the card shouldn't get charged until the items ship. As it turns out, apparently Apple runs some "test" charges to make sure there's enough credit on the card, and then charges the card when the items ship (although I don't understand how running a bunch of test charges totaling $686.64 is representative of a $2000 purchase). The $214 is the ipod nano plus tax...the $128 is the protection plan plus tax...$342 is the two previous charges combined...and the $1 I guess is just to make sure the account is valid. As a result, I called the cc company back and authorized the "test" charges.

    Well, I get up this morning to check when to expect the imac to be shipped, and I get a message saying "Action Required...we are unable to obtain an authorization for the credit card you provided."

    Do I need to call Apple, or do you think the message just hasn't been updated since the charges were authorized.

    Obviously it's good to have the cc company looking out for possible fraud, but it's just frustrating when it holds up the new imac!!! :D
  2. rainydays macrumors 6502a

    Nov 6, 2006
    Yeah, call apple up. They should be able to sort it out.
    I had a similar issue with my debit card, which held back my order for 3 days, which was pretty frustrating.
    Not as frustrating as waiting for my replacement iMac though.
  3. Maxington macrumors 6502

    May 11, 2007
    Oshkosh, WI
    Had similar issue with Discover. Got a call from their fraud dept.

    Suggestion. Call CC company before you purchase something over 1000+ to make sure they note it on the account and call Apple to make sure order is processed with 24 hrs.

    My order was held up for about 4 hrs before I called CC company and Apple and I received my new iMac on-time in a few days.
  4. BlackMax macrumors 6502a


    Jan 14, 2007
    North Carolina
    I've bought a lot of expensive things online and I've never experienced or heard of a company doing this. I'd think it would be simple. Either the total $2000 charge goes through or it does not.

    What's the benefit of running up a bunch of smaller charges?

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