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I dropped my iPad Pro

rews

rews

macrumors regular
Original poster
Jun 24, 2013
175
1,231
Nottingham, England
So i dropped my iPad pro. I've only had it for about 2 weeks.

As you can imagine, the moment it hit the floor my heart was in my mouth. I was convinced the screen would've been shattered, rendering my iPad useless.

However, the only damage seemed to be cosmetic, with some nasty dints in the side, until I noticed a dint that ran across the volume down button, which has collapsed the button in and now prevents it from working.

My iPad pro is covered on my house insurance so I could make a claim and get a new one, but I do also have a Genius Bar appointment for Wednesday, I don't have apple care so I'm sceptical that they will be able to do anything for me. What are the chances I'll be offered a replacement? I know it's a long shot but I don't see how they can repair such a thing.

Anyone else had a similar experience and able to shed a little light on what I should do? Will they charge me for a repair or replacement? Should I just make a claim on my insurance and get a new iPad pro?

Any help would be much appreciated!

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It's personal preference and opinion on what is the right thing to do. IMO (emphasis on the my part), if it works, I wouldn't care. I buy devices so I can use them, not keep them pretty for all of eternity. In my experience with Apple, they won't replace it for you (and IMO they shouldn't either. It's not their fault and in the end they are just a business who needs to make money [okay maybe Apple doesn't need to make money, but that's a whole different convo]). As far as the insurance claim, if it covers accidental drops, then by all means do it. I would think it wouldn't, but what do I know?

As far as the volume button not working, not the end of the world as you can control from Control Center.
 
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i really take care of my devices and personal belongings.
However we invest on electronic stuff to make our life easier. As saberahul said, as long as it properly works, i wouldn't replace it
My laptop is a matchbook pro mid 2009 15in ++ (ssd, ram etc)
The zip of the sleeve i use, made two marks on the main body of it. It is fully functional, clean and fast! I don't mind.

So personally, I wouldnt care. On the other hand, you have the device only 2 weeks...
 
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Ouch! My heart drops each tim I see a topic about someone dropping a IPP as the 1st thing in my mind is that damn price.

I say claim from your insurance, surely that can be fixed with a new frame and buttons? Your insurance will probably make the decision. I once dropped my Galaxy S3 and the display shattered, my insurance took it to a repair place, they said the phone was "uneconomical" to repair, guessing the cost was pretty high, anyway they paid out and I got a new phone.

All the best to you. :)
 
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My wife knocked my iPad Air off the kitchen counter shortly after I got it. I feel your pain. My damamge was just cosmetic. A small ding in the bezel on the top right edge. But it always bugged me a bit. Of course my functionality was not compromised at all.

If you claim it on your home insurance that could affect your rates in the future so I'd be cautious.

Maybe they can at least repair the volume button for you.
 
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Exactly the reason I purchased AppleCare+ two days ago. I've had my iPP since the 3rd of February. Went a couple of days without a case on the back. Babied the hell out of it those few days then decided to just bite the bullet for AppleCare+ just for piece of mind and the possible damage that happened to yours. As far as Apple offering a replacement I would highly doubt they will. I've seen them turn away iPhones with similar damage.
 
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What is your homeowner's insurance deductible? Mine is $500, so I suppose it would be worth using to repair/replace your device. On the other hand, I will probably see an increase on my premium next year and would wind up paying more than I anticipated.

Apple probably won't do much. Perhaps they'd give you an OOW replacement price at best. I imagine they'd want to sympathize with you, but they probably can't just replace it for free.
 
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Thanks for the replies!

I do my best to keep my devices in immaculate condition, this is the first time I've dropped a device like this and as it's still pretty new it's really bugging me. I would happily pay for a repair so long as the price isn't too steep, if it turns out to be more than the excess on my insurance I'll go that route. It's put my mind at ease a bit to know that they could replace the frame and buttons to repair it.

I wouldn't expect anything for free from Apple, just keen to hear from people with similar experiences as I've been lucky enough to not drop any of my apple products until now.

Whatever happens I think I'll be buying the Apple silicone case whilst I'm at my Genius Bar appointment!
 
rews said:
So i dropped my iPad pro. I've only had it for about 2 weeks.

As you can imagine, the moment it hit the floor my heart was in my mouth. I was convinced the screen would've been shattered, rendering my iPad useless.

However, the only damage seemed to be cosmetic, with some nasty dints in the side, until I noticed a dint that ran across the volume down button, which has collapsed the button in and now prevents it from working.

My iPad pro is covered on my house insurance so I could make a claim and get a new one, but I do also have a Genius Bar appointment for Wednesday, I don't have apple care so I'm sceptical that they will be able to do anything for me. What are the chances I'll be offered a replacement? I know it's a long shot but I don't see how they can repair such a thing.

Anyone else had a similar experience and able to shed a little light on what I should do? Will they charge me for a repair or replacement? Should I just make a claim on my insurance and get a new iPad pro?

Any help would be much appreciated!

View attachment 617465
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Sorry to hear that you dropped your iPad Pro by accident and got damaged. :(


I thought I share my experience as others have above with there iPad getting repaired or replaced.

So I had my 1st unit(iPad Air 2) for a couple weeks(after I bought it) and one day the iPad completely naked without a case by accident dropped on to the bathroom floor from a quite high shelf(I know stupid of me) and when it was dropped on to the floor I was feeling exactly the same as you but luckily it had only a few dents on the iPad, the iPad still worked fine but later on I found a big big problem that when I tried to watch videos the videos would pause, fast forward and rewind and fast forward in slow motion with out me even touching the screen, this happened every time on websites and all video apps(YouTube, native video app, more) and it slowly got worse over time. it was very annoying and frustrating and it was because of the drop on the bathroom floor and it damaged the digitizer in the screen. :( :(

So I gone back to PC World(the place I bought the iPad) and they had to send the iPad Air 2 to there repair shop(KnowHow) to perform a diagnostic test and they did found the problem but at the end they could not, was not able to repair/fix the problem so they gave me a replacement(and completely spanking band new) iPad Air 2 which I definitely did not expect to get a replacement iPad but I was so happy and I think I got lucky to be honest but we had to make up a great(and acceptable/valid) excuse to get them send the iPad to there repair shop and to perform a diagnostic test so it was pretty successful to say a least! :)

Now I am being very careful with my iPad Air 2(2nd unit) and still using it completely naked with out a case haha!



So in your case you might just get lucky just like me to get a replacement and completely spanking brand new iPad Pro. :)

So please update us when you had your Genius Bar appointment and let us know on how it went!!
 
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rews said:
Thanks for the replies!

I do my best to keep my devices in immaculate condition, this is the first time I've dropped a device like this and as it's still pretty new it's really bugging me. I would happily pay for a repair so long as the price isn't too steep, if it turns out to be more than the excess on my insurance I'll go that route. It's put my mind at ease a bit to know that they could replace the frame and buttons to repair it.

I wouldn't expect anything for free from Apple, just keen to hear from people with similar experiences as I've been lucky enough to not drop any of my apple products until now.

Whatever happens I think I'll be buying the Apple silicone case whilst I'm at my Genius Bar appointment!
Click to expand...
Just so you know the silicon case will mainly prevent from scratches etc. if you were to drop it again, it wouldn't really help much. If you're concerned with further damage due to drops, etc, I'd recommend waiting until an otter box or alike is released as that will offer better protection (at the cost of bulkiness).
 
It really wasn't a big drop, I feel like if it had a case on it, it would've greatly reduced the damage. I really like how the iPad pro looks naked and currently only use the Smart Cover. I've never dropped an iPhone, MacBook or iPad before as I'm usually super careful with my devices so I kept telling myself I didn't need a case. And then this happened haha.

Really kicking myself for not getting AppleCare straight away, was waiting until I get paid (this coming Thursday).

Talk about bad timing :(
 
I already spoke with Apple support via online chat, which is how I made my Genius Bar appointment so I think it's too late for me to get Applecare now, I think I'll have to wait until it's repaired
 
saberahul said:
Just so you know the silicon case will mainly prevent from scratches etc. if you were to drop it again, it wouldn't really help much. If you're concerned with further damage due to drops, etc, I'd recommend waiting until an otter box or alike is released as that will offer better protection (at the cost of bulkiness).
Click to expand...
On the contrary, the silicone case offers a good bit of protection to the corners, the buttons and the screen (the lip prevents the screen from contacting the floor if the iPP lands face down. That's one of the reasons I have it (the other reason being to reduce its slitheriness. (I don't care about scratches on the back.)

This week I dropped my iPP on my hardwood floor. The iPP was just fine, thanks in part to the silicone case. (The smart keyboard detached as part of the fall.)

But I know I'm clumsy and that's why I have AppleCare. :cool:
 
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rews said:
Really kicking myself for not getting AppleCare straight away, was waiting until I get paid (this coming Thursday).

Talk about bad timing :(
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I always find it weird that people say they couldn't afford AC+ when they've just spent £600 or more on their device?

Could you not have just put the cost of AC+ on a credit card and paid that off when you got paid?

On that subject, how did you pay for your IPP?

The reason I'm asking is that some credit cards offer 90 days breakage protection on purchases (I know my Amex card does), so it may also be worth checking with your credit card (assuming you paid using that method of course).
 
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Azzin said:
I always find it weird that people say they couldn't afford AC+ when they've just spent £600 or more on their device?

Could you not have just put the cost of AC+ on a credit card and paid that off when you got paid?

On that subject, how did you pay for your IPP?

The reason I'm asking is that some credit cards offer 90 days breakage protection on purchases (I know my Amex card does), so it may also be worth checking with your credit card (assuming you paid using that method of course).
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I'm trying to clear my credit card whilst I'm saving for a wedding so I figured the 3 weeks between the iPad arriving and me getting paid would've been ok, in retrospect I realise that's pretty stupid but as I said before I've never damaged any of my devices like this before and I figured if I just used it at home until I got the AppleCare I'd minimise the risk of anything happening to it.

Believe me this week has been one long face palm moment.
 
rews said:
I'm trying to clear my credit card whilst I'm saving for a wedding so I figured the 3 weeks between the iPad arriving and me getting paid would've been ok, in retrospect I realise that's pretty stupid but as I said before I've never damaged any of my devices like this before and I figured if I just used it at home until I got the AppleCare I'd minimise the risk of anything happening to it.

Believe me this week has been one long face palm moment.
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How did you pay though??
 
You should check with the credit card company that you made your purchase of the Pro with, they may have as a perk some sort of purchase insurance for a certain period of time.

I think that is why Azzin was asking how you paid.

I get trying to clear debt...I too was waiting on my AppleCare and just realized yesterday that I missed my cut off time to purchase it, dang it. So now I have to be REALLY careful with the IPad Pro.
 
I paid through PayPal credit, as purchases over a certain amount are interest free for the first 4 months. I don't think they offer the same purchase insurance that some credit cards do. In fact I don't think my credit card does either.

Also my credit card isn't huge or anything, just one of those new year resolution things to use it less whilst I'm saving. As a rule I like to have it at 0 every few months.
 
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I don't believe home owners insurance covers items that you drop. Typically, you need to have a additional "Riders policy" to cover accidental damage. I learned this first hand when I was in Singapore and dropped a 1400.00 lens that cost 450.00 to fix. Homeowner's insurance didn't cover it, so now I have a separate riders policy to cover all my photo gear.
 
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