I dropped my iPhone 4 and back glass shattered but it won't turn on

[metzy25]

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So my question is when the back shatters does it usually still work or does it stop working? And if it still should work and doesn't am I able too take it too the genius bar?

 

[eastercat]

They'll replace it for a fee, if that's what you're asking. The back glass is easier to replace than the front, if you're into the DIY thing.

 

[wingnut8]

Since when do they replace stuff for free when you break it yourself?

 

[AlphaDogg]

Since when do they replace stuff for free when you break it yourself?

It says for a fee, not for free.

 

[wingnut8]

It says for a fee, not for free.

Ooops. My mistake, carry on.

 

[AndrewR23]

Ooops. My mistake, carry on.

They still will as a one time courtesy. From what I've seen and heard (in these forums) and saw it about 10 times now in person.

 

[metzy25]

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But don't the iPhones with back shattered glass usually still work? This one doesn't even turn on. What's the fee

 

[rgarjr]

that of course will depend how hard u dropped it.

 

[Vundu]

that of course will depend how hard u dropped it.

Exactly. Depends if the fall damaged anything else or not.

 

[ikaveh]

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But don't the iPhones with back shattered glass usually still work? This one doesn't even turn on. What's the fee

the fee for back glass replacement is 25$, but i think besides the glass you need repair the iphone.

 

[andymodem]

Since when do they replace stuff for free when you break it yourself?

They replaced my iPhone 4 32GB for free Monday night when I dropped it and shattered the front glass.

 

[metzy25]

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So do you think it's worth trying too take it in? I mean what the hell are you suppose too do with it when it doesn't turn on, it turned on for a second and couldn't read the sim. How much does att charge if you have insurance?

 

[RayK]

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So do you think it's worth trying too take it in? I mean what the hell are you suppose too do with it when it doesn't turn on, it turned on for a second and couldn't read the sim. How much does att charge if you have insurance?

I would try taking it in. Generally the stores are very generous and will do a one time replacement. Just tell them what happened and ask how much it is to get it repaired. They will either tell you how much it is or that they can do it one time for free.

I'm not sure ATT offers insurance on the iPhone, but if you have it I'm sure the company charges some sort of deductible for the replacement.

Good luck!

 

[metzy25]

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Alright thanks for the help!

 

[the.sheepdog]

I asked ATT about the insurance on the iPhone several times. They always say that by contract they have to refer to Apple for the first year warranty and do not sell monthly insurance for the iphone at all.