If you potentially see any fraudulent listings on eBay, always make sure to report them to be assessed by eBays fraud department. Even if you're not sure, you can still report it and have them look into it. Especially with sellers with a zero rating.
My recent experience of reporting items to eBay has not been very good.
I’d been looking for a 2017 MacBook Pro and kept coming across listings by one particular seller offering brand new and sealed versions at reasonably good prices. The seller had a feedback score of 182, all of which was 100% positive.
Paypal was offered as a means of payment but the seller had put this in their listing -
‘I only deal with genuine buyers I don't like time waster, unfortunately due to pay pal services I can't dispatch the item as they take up to 21 days to clear my funds, as they put the money into pending also they take a large percentage even though I'm already getting charger final view from ebay. I will require a direct card transfer please message me before bidding and only bid if you read my description first feel free to message me anytime!’
I reported the seller for misleading or discouraging payments. Ebay took down the listing but didn’t stop the seller putting up new listings.
I noticed that despite the seller having 100% positive feedback the following comments had been left in his feedback during the past month -
‘Leaving feedback to clear payment to seller’
Follow up comment, which is why it’s not reflected in the feedback score - ’This seller is liar, asking to left comment before item was sent, then refunded!’
The seller kept adding new listings and I kept reporting them. Sometimes eBay took the listings down, but on other occasions they didn’t.
He kept altering the wording of his listings -
‘Only genuine buyers unfortunately I will require a FEEDBACK straight away as my P.P put me into pending mode this wont affect any protected for myself & you!’
I reported him again as it must be against eBay’s listing practices to require feedback from the buyer, especially before the item has even been sent.
I must have reported him about 10 times, with eBay taking down about 8 of the listings, but still allowing him to post new ones.
On the 31st of August he accepted a best offer on a brand new and sealed 2017 13 inch MacBook Pro Touch Bar which was being sold for £1,200.00. On the same day the buyer left this feedback -
‘good seller quick communication’
I’m waiting to see what the follow up to the above is.
It’s clear that the seller was trying to get buyers to pay for items outside of Paypal, despite assuring them that they would still be protected, or encouraging them to leave positive feedback so that the funds in his Paypal account would be cleared. Presumably the buyer would no longer be covered if they had left positive feedback and not received the item.
Ebay’s reporting procedures leave a lot to be desired. You can select from a series of menus but I’ve not seen anywhere that you can enter a description of why you think the listing breaks the rules. They don’t seem to take any action if the person repeatedly commits the same offence.