Recently I sent my machine in for servicing to an Apple Authorized Service Provider as my hard drive crashed when I was capturing movie clips into iMovie 08. I could not log into my account. But there were no BLANK Screen boot issues(this is important - as you'll realise in a bit) - I was able to reach the Password log in screen but once I type in my password it said user account unavailable. I called up the Authorised Apple Service provider, took my machine in. Left it there. No issues except for the unable to log in bit. Every single time the machine boots up with the apple logo and reaches the "Enter your password" screen. This is exactly what I write on the service report the Service Provider gave me to fill in when I left my machine with them. (Unable to Log in - NOT unable to boot up) After a few days the tech support guy calls me and tells me he's unable to boot up and getting a blank screen 2 out of 3 times. He can't see anything on the screen.(this is after he has reformatted my hard drive) He say's maybe something is wrong with the videocard. I say no ways - I've used the machine for 3 years and 4 months and I've never faced this issue. He say's he'll look into it. A few days later I go visit the Service center and ask what's up? He say's your machine has 2 faulty ram slots. That's why it blank boots 2 out of 3 times. First I tell him that he said my Video card was bad. Then I tell him I never had this problem before I bought it in to you guys. He's like yeah it happens sometimes during routine testing. I'm like "Ram slots go bad during Apple Hardware tests?" So anyways I left my machine there, told him I'd talk to Apple about it. I emailed Mr. Steve Jobs. It was nice enough of him(or whoever reads his email account) to tell Mr K Massey( Apple Executive Relations Asia Pacific and Japan) to get in touch with me. Mr Massey and me spoke on the phone, he told me he'd investigate and call me back in 48 hours. He did call me back and told me Apple India had conducted a local level investigation and that everything checked out. At that point on the phone I did agree with him - but the more I thought about it - the more I felt that the situation did not make sense. So I've sent him a 3rd email detailing my issues with his explanation and why I am still unhappy with the situation. No reply yet. Nothing. Just silence from his end. At this point,for Apple, the best case scenario would be for me to go buy a new mac pro and forget this issue. From my side, however, I cannot back down because the answers do not make sense from a logical standpoint. A machine that demonstrates no boot issues due to faulty ram slots when used regularly by it's owner for 3 years and 4 months (it would be 3 years and 5 months if I count the 25 days in the service center) months suddenly develops faulty ram slots once it enters the Service center for 15 days? Does not compute. Also, this issue of faulty ram slots will definitely affect the resale value of my machine. So I still haven't picked up my machine from the service center yet. So asking any of you'll - any advice on what I should do next? Anyone dealt with a similar situation? Where an AASP suddenly comes up with an issue in your machine that you've never dealt with before and they push it on to you. Any advice - legal or otherwise would be greatly appreciated. Thank you.