Hey everyone, Sorry to make my first post a somber one, but I wanted to share my experience with the experts on this form and try to get some advice for what I can do next. Two weeks ago, I was hit over the head with a cane outside my apartment and a robber got away with my phone as I was stunned. The whole experience was fairly traumatic. I thought getting a new phone wouldn't be a big deal, but I've run into serious troubles. First off, to get a new phone, I need to pony up $600. Second, when I try to speak to a manager at Apple or AT&T, each tells me to go to the other company because, in their words "they set the price". However, recently, I found out that Apple offers a reduced $200 replacement phone fee if you HAVE the phone, leading me to believe that it's Apple that sets the price, which is why I'm here. Has anyone heard of a story where someone gets mugged and they receive a new phone for the $200 price? I have a police report if anyone needs evidence. I'm not asking for a free phone - I'm just asking that I get a replacement at the same rate that I bought the phone for. I think this is fair considering the fact that it was stolen from me and I also feel that Apple is acting a bit greedy. They could definitely lower the price of the phone and help me out, but they are selectively choosing not to do so. Could anyone point me in the right direction here? Any help would be greatly appreciated.