I got screwed by AT&T

Discussion in 'Buying Tips and Advice' started by foothead, May 14, 2009.

  1. foothead macrumors regular

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    #1
    All right, this has nothing to do with the iphone, but I figure this is the best place for help.

    Okay, a few months ago, I was shopping for a new phone because my 3 year old SLVR had died. I narrowed it down to 2 choices- the LG VU and the iPhone. I waited a while, and then got the VU because of the mobile TV. When I bought it, the AT&T rep. told me that the mobile TV was already being added in my city (Baton Rouge), and that I would get it soon. I said okay, and bought the phone for $50 and a 2 year contract. Today, I met someone who works at AT&T, and we were talking, when I brought up the mobile TV. He told me that mobile TV has been banned by the city council for over a year. The mobile TV is the only reason I bought that crappy phone, and the AT&T rep. lied to me about it. The VU is a truly horrible phone lately for many reasons, mostly the battery life. It goes dead in about 6 hours now. Also, the interface, and call quality are terrible.

    Maybe someone can help me with this. I want to somehow exchange it for an iphone. Is there any possible way to do this without paying the $175 early termination fee? If not, I will probably change carriers because this is just horrible.
     
  2. Hardcoredan52 macrumors regular

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    #2
    Don't quote me on this but if its been 30 days of purchasing the phone I Think you can take it back. But I say and don't quote me in that. If within the 30 days you can take it back no charge and switch out the phone.
     
  3. GoCubsGo macrumors Nehalem

    GoCubsGo

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    #3
    You can read your contract which expressly states what the return policy is and funny enough, it's also found online.

    PS, you weren't screwed, congress is what congress is ... feel screwed by your city not AT&T as they do enough to suck all on their own.
     
  4. foothead thread starter macrumors regular

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    #4
    No, it's been like 6 months, but like i said, I only bought the phone with the understanding that I would soon get the mobile TV service.
     
  5. t0mat0 macrumors 603

    t0mat0

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    #5
    Ouch - least you can look forward to Qualcomm's TV offering when / if you get an iPhone
     
  6. foothead thread starter macrumors regular

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    #6
    Well, I was lied to by the rep about it, so I bought the phone. If she had informed me of the ban, I would have bought an iphone.
     
  7. GoCubsGo macrumors Nehalem

    GoCubsGo

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    #7
    Well then you can read your contract again regarding delivery of service. If the phone does not do what the phone should do based on AT&T's inability to bring a service to your town then perhaps that's a way to get out of your contract. However, I'll say it again, that I believe AT&T did try to get the service brought to your town and it is your town that prevented this from happening so technically AT&T can argue that they were unable to deliver due to circumstances beyond their control.

    No you were not lied to by the rep. AT&T fully intended to bring mobile TV to your town but your town said no. I'm only going on what you're saying and when you say that it was your town that did not allow for it then you have to ask yourself why you believe this is AT&T's fault.
     
  8. foothead thread starter macrumors regular

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    #8
    I won't get an iphone if AT&T won't do something to make good on this, but if they do, I will definitely give that a try.
     
  9. foothead thread starter macrumors regular

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    #9
    The ban was already in place when I bought the phone. I just didn't know about it.
     
  10. GoCubsGo macrumors Nehalem

    GoCubsGo

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    #10
    Ok so you claim mobile tv was banned in Baton Rouge prior to you purchasing the VU? Now I didn't google long (clearly) but I can't find anything that really states this as being the case. Next, if mobile TV was truly the deciding factor on your purchase then perhaps you shouldn't have left the fate of your mobile tv viewing in the hands of some ill-informed AT&T rep (they are historically ill-informed). Perhaps you, as the consumer who is clearly focused on mobile tv should have researched this a bit.

    Can you point me to something online that would suggest Baton Rouge cannot have mobile TV? I think AT&T would argue this issue. Do you have anything that suggests AT&T actually advertised mobile tv in Baton Rouge at the time of purchase?

    On the flip side, you can attempt to argue delivery of service and see what happens.
     
  11. blurb23 macrumors 6502a

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    #11
    I don't think that's AT&T's fault.

    How was that rep to know that your city council was going to ban it?
     
  12. foothead thread starter macrumors regular

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    #12
    It was banned before I bought the phone.
     
  13. GoCubsGo macrumors Nehalem

    GoCubsGo

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    #13
    He is banking on the fact that the AT&T rep purportedly lied to him as if some customer sales rep would actually know what is really going on from city to city.

    AT&T has been the bane of my existence for a long time but in this case I would side with AT&T.

    If AT&T claimed mobile TV was available in Baton Rouge 6 months ago then when the phone was purchased how does the OP not know until now that Baton Rouge didn't have mobile tv? If mobile tv was what drove my purchase then it would have been the first thing I would have tried when I charged my new shiny phone. No, 6 months later close to when a new iPhone is supposedly going to be released he suddenly has an issue with this mobile tv not being in Baton Rouge? Yeah ok. :cool:

    Bottom line is if mobile tv was banned in Baton Rouge prior to the purchase of the phone and it takes you 6 months to figure this out then that's one thing. To say your purchase was driven by this feature then one would again think you'd find out perhaps right away ... not 6 months later.

    Yes we got it. Stick with that but frankly you have nothing. Again, argue delivery of service if you wish but it looks like you're stuck with the VU or stuck with paying full price for an iPhone if they do not allow you to upgrade come summer (if that is the case for the new iPhone).
     
  14. foothead thread starter macrumors regular

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    #14
    Well, I can't find the legislation act, as the city doesn't publish them on the internet yet, but I still am nearly 100% sure the rep knew about the ban, and the AT&T rep I talked to today knew pretty much everything about it.
     
  15. foothead thread starter macrumors regular

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    #15
    I have been waiting this whole time for it to come to Baton Rouge, but I thought that they were working on it this whole time, as the rep who sold the phone told me it would probably be a month or two. I bought the phone before The service was 'supposedly' coming because my previous one had died on me.
     
  16. GoCubsGo macrumors Nehalem

    GoCubsGo

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    #16
    Well, you can probably hang out here and debate it or call AT&T and argue that the decision to get the VU was based on mobile TV. It was so very important to you that you figured it out 6 months after purchase. Honestly, each time I pony up some piece of your story that doesn't compute you change the story just enough.

    Bottom line is you're stuck, but call them and hopefully it works out for you.
     
  17. Primejimbo macrumors 68040

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    #17
    Don't the reps make a commission selling phones? I know some places they do, and where I got my iPhone they do.
     
  18. foothead thread starter macrumors regular

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    #18
    Yes. They do. She should have known about it, as it is a citywide ban, and she was the sales rep at an AT&T store in the city.
     
  19. The Californian macrumors 68040

    The Californian

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    #19
    Bottom line, they lied to you and that's BS. But... ask anyone whom has been in any branch of the US Military what the most important thing to do when the recruiter makes you promises, every single person will say "Make sure you get it in writing".

    Yah, she lied to you and that's unprofessional and crappy but you should have gotten it in writing, cause verbal contracts usually turn into hearsay in a court of law and AT&T knows that.
     
  20. marksman macrumors 603

    marksman

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    #20
    An AT&T rep lied?

    Stop the world I want to get off.

    You are not likely to find any satisfying recourse that will not cost you some significant money... at least initially.

    I say chalk it up as a lesson learned, and don't allow a salesperson to promise something to you. Tell him thanks for his help, then go home and do your own research. No need to be forced into buying a phone on the spot. You live and learn.

    That being said, we did eventually get AT&T / Cingular to support us when we bought several phones from them and a shady rep made some promises. But it took a very long time and like 20 phone calls before we were satisified. Ultimately they ended up sending us out a fourth phone, when all we really wanted was a replacement for one of the phones we already had that we were promised by the salesrep.

    AT&T finally just sent us the phone, with no more issue. But again, it took like 4 months to get it resolved.

    I don't really know what you are looking for here. I can't imagine buying a phone just for mobiletv, given what I know about such offerings,so I am not really sure what is wrong with the phone besides that. IE what other phone would you have gotten?

    I will say it does not help that it has been six months. Contacting AT&T is likely to make them less receptive since you used the phone for 6 months, and seemingly did not check for tv access until recently, so it does not appear it was really that important. The perception might be you are just trying to change your contract or get a free phone, and that you are not mustering up a legitimate complaint. I am not saying that is the case, but it could be perceived that way.
     
  21. Dr. Cabrera macrumors 65816

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    #21
    verbal agreements =/= contract

    Unless your contract specifically states that you will have mobile TV, you will lose any lawsuit you try to file against AT&T

    You had 30 days to return the phone

    It's been 6 months, there's nothing you can do any more, move on.


    Why you are complaining about an LG VU on a Apple forum is beyond me.
     
  22. JNB macrumors 604

    JNB

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    #22
    This is all hinging on a claim made by a salesperson (that may or may not actually be employed in fact by AT&T Corporate), so survey says:

    You lose. Period. There were conditions that you, as a consumer, should have known or researched sufficiently to test both the veracity and likelihood of the outcome. A little bit of Latin applies here: caveat emptor.

    It sucks to be on the receiving end of it, but that's quhite honestly what a lot of companies--and governmental entities--count on: your willingness to accept what is claimed at face value without deeper questioning, or simply your excitement overtaking your skepticism.

    I'd chalk this one up to experience and move on. The costs of "winning" far outweigh those of simply moving on and paying closer attention in the future. We've all been there, my friend.
     
  23. foothead thread starter macrumors regular

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    #23
    Well, I thought this might be the place that could help the most, as there isn't really an AT&T forum anywhere.(At least one where everyone wouldn't be extremely pissed off at me)

    I got off the phone with AT&T, and they said that we may be able to 'work something out' and they said they would email me back later.

    Also, there appears to have been some miscommunication (mostly, if not all, on my fault), so here is exactly what happened.

    1 year ago- legislation banned the mobile TV in Baton Rouge
    6 months ago- I bought the phone at an AT&T retailer in Baton Rouge with the understanding that I would be getting the mobile TV service in the near future.
    Earlier today- I asked a different AT&T rep why it was taking so long for the mobile TV, and he told me of the ban, that was in place when I bought the phone.

    The main problem is that the sales rep clearly knew about the ban, but lied, and said that the mobile TV was 'under construction' and would be running 'in the next few months'

    I bought the phone earlier than the mobile TV was released because my old one had died, and I thought that I would be getting the service soon.
     
  24. Dr. Cabrera macrumors 65816

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    #24
    Google AT&T Forum.. its not that hard

    here I'll give you the link

    http://forums.wireless.att.com/cng/board?board.id=LG

    A sales person can tell you that a phone can toast bread

    but unless its in your contract, or it's written down , you can't do squat


    This happens a lot when people buy a used car

    unless there is an "expressed warranty" a car is considered sold as -is

    Even if the seller says that the car works 100% fine ,and the car breaks down the next day, there is nothing the buyer can do.


    YOU HAD 30 DAYS TO RETURN THE PHONE


    its over, move on
     

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