I guess I have bad luck?

Discussion in 'MacBook Pro' started by Doc Shultz, Feb 24, 2018.

  1. Doc Shultz macrumors newbie

    Doc Shultz

    Joined:
    Jun 12, 2013
    Location:
    Corvallis
    #1
    I am trying to chalk this up to bad luck. I posted a couple of weeks ago on Sunday that my early 2013 MacBook Pro had died unexpectedly while I was doing some homework. I am in nursing school and I needed a computer that could run exam software my school required us to use for a test (the next morning at 7am, plus about 5 hours of homework that was due by that Sunday evening) , and neither my older PC, or nearby family memebers computers were new enough to run it. So my options on a Sunday early afternoon were to buy a new MacBook Pro, or buy something else I would regret buying later (like a $700 laptop). So I purchased a 2017 touchbar 15” MBP with 512gb ssd and 16gb ram.

    Today, less than two weeks later, I go to plug my computer in at school, and the computer doesn’t start charging. In fact all 4 of the ports wouldn’t charge (one would charge ever 7th-10th time I plugged it in), so I stopped by my local authorized Apple retailer and they did some diagnostics and confirmed my computers usb-c ports had failed, they guessed logic board. Because I have an 8 page paper I need to write this weekend, I couldn’t take the time to do a walk-in appointment at the nearest Apple store, which is 60 miles away, I tried to schedule an appointment, but they are booked out over a week. So I called Apple, and they emailed me a shipping slip so I could return the new mac for a refund, and I purchased a new one from the authorized retailer. The guys from the store helped me out by providing a shipping box for the computer and helped me pack it before I headed to work (working full time and school full time is not fun, nor recommended btw). So now I am the proud new owner of an identicle mac, with slightly less clicky keys, and currently functioning usb-c charging (fingers crossed).
     
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    It happens sadly, though it sounds like apple has fixed the issue for you.
     
  3. Queen6 macrumors 604

    Queen6

    Joined:
    Dec 11, 2008
    Location:
    Flying over the rainforest at dawn - Priceless
    #3
    Good to see that you got a reasonable solution, and faster for your needs.

    Q-6
     
  4. jerryk, Feb 24, 2018
    Last edited: Feb 24, 2018

    jerryk macrumors 601

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #4
    Nice to hear they got you fixed up.

    "Infant mortality" is real with electronic devices. Look at this curve

    https://en.wikipedia.org/wiki/Bathtub_curve

    BTW, I was surprised to hear they change the keyboard in the middle of the 2017 run.
     
  5. Doc Shultz thread starter macrumors newbie

    Doc Shultz

    Joined:
    Jun 12, 2013
    Location:
    Corvallis
    #5
    I would say that I used Apples normal return policy’s to my advantage, but Apple did nothing above and beyond in this case. I think it’s important to point out that if this had occurred this coming Monday (past the initial 14 day purchase date), my options would have been drastically reduced, and I would have either had to schedule an Apple store appointment (which in my area is consistently booked out over a week), do a walk-in, or ship it off to apple for an in-warranty repair. In my case none of these options would be viable given my work/ school schedule and requirements.
    --- Post Merged, Feb 24, 2018 ---
    Can you elaborate on what they changed?
     

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4 February 24, 2018