I have flown hundreds of times, I think.
I have only been significantly delayed (ie: more than 30 minutes) 5 times (guesstimating), and the airline once lost my luggage after a 3 hour delay.
Otherwise, my flights have been quite nice. 🙂
OK, I will now tell my United nightmare, at least as best as I can remember. I ought to save this post later, for posterity.
I live in Ottawa, Canada. A few years ago I arranged with a number of my friends to travel to Atlanta, GA for a weekend conference in November. We were expected to show up at the conference for dinner Thursday.
We thought we'd save money by driving to the States and arranging domestic flights instead of paying for an international flight. So we left Ottawa at about 2:00am on Thursday (remember, this is after already having a normal day since waking up on Wednesday morning).
Made the drive to Syracuse, parked at the airport without major issues (we were stopped at the border crossing for about 30 minutes, but that's another story.. let's just say when you have a vanload of 5 people of assorted ages and ethnicities, none of whom are related and none of whom own the van -- I borrowed it from my parents -- entering the US at 3:00am, the Border folks ask questions.)
Flew from Syracuse to Dulles and felt like we were entering a whole other planet. The whole airport was sleepy -- except for the United terminal, which was a sea of densely-packed people. Chaos. The PA was going like mad -- flights, arriving, leaving, cancelled -- I SWEAR one flight was announced as delayed because they couldn't find the pilot.
Sure enough, to our disbelief, our flight to Atlanta was unceremoniously announced cancelled. Apparently bad weather in GA. We lined up at the customer service counter and got put on another flight. We were told there was also a Delta flight leaving later that night, and they offered us an incentive to take it, but since we were in a rush we decided to take the first available flight -- it would leave in about 4 hours.
So we waited. And waited. And waited. And finally they called our flight number. It was ... delayed. Another few hours.
By this time it was clear we were not going to arrive in time for dinner at the conference center, so we lined up at the desk again and got us food vouchers to eat yummy airport food instead of the catered buffet we would be missing. We didn't even have time to find a real sit-in restaurant, so we got our $20 voucher's worth in packaged sandwiches, pizza, bottles of juice, chips, etc.
And then we waited. And waited.
Finally, we board the plane.
And wait, because take-off was delayed. Another hour.
Finally, we flew 99% of the way to Atlanta.
I say 99% because we actually saw the airport out the window. But we didn't land. Apparently the weather was too bad and the pilot couldn't make the final approach. It wasn't for lack of trying. In fact, he tried three times. He made the approach, descended, revved the engines, .... aborted, turned away, made a circle, and tried again. Three times.
Finally we were told that we were diverting to Charleston, SC.
(This was about midnight Friday morning at this point).
So we arrive in Charleston in the dead of the night, and the airport is virtually deserted, except for us. Our luggage is left on the plane. We are told that we will wait here for a while... and then
be flown back to Dulles!
Furious, a bunch of us passengers asked why couldn't we get a flight to Atlanta. We're so close. No can do, apparently. Bad weather, you know. Well, what about a bus? After much waiting, they come back with good news: We're going on busses. Go grab your luggage, and we'll leave soon.
Great. Let's go grab our luggage.
Uh oh.
My luggage is not with us in Charleston, South Carolina.
Most of the other folks got their luggage. I didn't. I don't think anyone in my little entourage got ours.
I forgot to mention that by "bus" what they really meant was "airport shuttle van". Five or six of them. For a planeload of folks. We were cramped, and it was a long drive in freezing rain. The driver of my van was such a stereotypical southern redneck that I was half wondering if my reality really was this ludicrous or if it was all just in my imagination. After all, I had now been awake for almost 48 hours. I bought a toothbrush when we stopped for gas and a potty break, thinking I would be living in these clothes for the next 3 days at the conference, or at least until they find our luggage.
Finally, FINALLY, at 6:00am on Friday morning, 14 hours later than scheduled, and 28 hours since we left Ottawa, we arrive at the airport in Atlanta. The first thing we do is go to register a claim for lost luggage.
And what do we find when we arrive at the lost luggage office? Why, all of our luggage, neatly stacked and awaiting us.
It had arrived last night. On the Delta flight.
I will never fly United again.