I have an exacto knife for the hard plastic. It allows me to cut the item out. I have a razor-blade knife (exacto will also work) for removing the DVDs. I trace the cracks with the blade, which allows the case to open. It is then easy to remove the rest of the garbage. But, like the rest of you, I really dislike having to work with this crap. What really pisses me off is, they do this for 'curb appeal' and marketing. They do not have to do this. And what double pisses me off, this sh** ends up in the landfill.