This took place at the Walnut Street Store in Philadelphia. Last week I went to buy an iPad for my father for Fathersday. I went to the iPad table and used the new iPad setups to ask for a "Specialist." It said i was 6th in line so I waited, after saying that I was next it suddenly reset and I had to press it again. I waited this time 8th in line and finally got someone to help me. Today I went in to see about getting a loaded 13in Air for myself and I again went to the proper table and selected Specialist I was (oddly) 6th inline. I waited from 5:50 till 6:30 before I was was finally next. During the wait I saw another "Specialist" helping a person at another Air table, the 11in table, and she couldn't answer the simple question of the pros/cons of HDD vs SSD. During my wait a "Specialist" came up to help another person at the table I was waiting at. For all I know they asked for a specialist before I did, I wasn't really paying attention. Then he walked away and then I looked down and saw AGAIN that my wait was canceled. After that I gave up and left the store. This new system is terrible. The Specialists never know who actually pressed the button, they don't check any of the screens they just remotely using their iphone things cancel the wait because they talked to someone but never figured to find out if it was the CORRECT person. I have even seen kids walking around triggering all the specialist calls at one. and they just remotely reset them all forcing anyone that needed help to re-submit. I have never spent over an hour waiting for help when there is specifically a call button for the place where I am standing, and I NEVER plan to try and buy a machine in the Apple store again. I can reason to myself having to wait 6th or 8th inline, its only fair, but to have your call constantly cancelled on you because the Specialist are incompetent is just a waist of my time.