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I hate UPS. They smashed my G5...

leftbanke7 said:
When I was working for Airborne Express/DHL, we had a running joke that "fragile" (prounounced Fra-geel-leh) was french for "break me" or "kick me".

Sadly I know first hand what can happen to boxes, expecially when you are having a bad day. I had a 50 lb box fall off an aircraft belly loader and nail me in the shoulder....that box was unidentifiable when I got all of the rage out of me. Luckily 🙄 the box was just full of business forms and not somebody's computer.

Shipping companies are great if you can eliminate the human element from them.
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Shipping companies are great if you can eliminate the idiot element from them.

The fact that you or any other employee at this place are damaging another's person valuable goods is plain idiotic and retarded, then having the malice to single out goods espeially marked fragile. That is so fuggin juvenile. You could be ruining other people's lives and causing them great pain and hitting their wallets all because you had a bad day at your crappy job. Give me a break. The customer didnt do anything to you. If you dont like your job get a better one instead of taking it out on another's valuable goods.

😡
 
UPS shouldn'ta done it. He was just a boy. Poor little feller. Mmm hmm.

I would take the $1000, sell your original for parts on ebay, and buy a new (or refurb) G5. You'll still be out of pocket, but it won't be as bad.
 
joshuawaire said:
Well, it is your fault that you did not pack the item properly. A quick look on Google would have told you that people have had the handles crushed with FedEx and DHL also because they used the wrong packing materials.

If you read on UPS's Web site (and on your insurance policy that you signed with them)---heavy items are supposed to be packed with 2" of styrofoam inserts on each side. You could have saved yourself so much trouble if you would have taken the G5 down to the UPS Store and had them pack it. Then the fault would have fallen on UPS completely if something got damaged.

Good luck getting your money back---UPS has a stringent insurance assessment policy, and I would imagine considering you did not have styrofoam inserts will deny your $1000. Also, if you tampered with the shipping materials afterwards, UPS will automatically deny your claim. If you shipped it through a local shipping outlet (mom and pop place), you may have better luck convincing them to refund your money.

I had a similar experience with a printer one time (because I didn't pack it properly---oddly enough I packed it similar to how you packed the G5). UPS sent a representative out to my house to examine the package and he told me that my claim would likely be denied (after explaining the policy I signed, etc).
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A few years ago I shipped my PC from LA to Indiana w/UPS (I did it via Mail Boxes etc.,) and they said the computer should be packed sufficiently to withstand something like 4 or 5, 6ft drops onto concrete. I was like, damn. But I'd saved the original packaging my tower came in and it all shipped fine.

Lethal
 
It is interesting...

The box that my new G5 came in the other day looke like it was five years old - I mean scuffed and scratched in a few places...

I pulled out the box for my 2.7 that I got last year and I had forgotten how NEW it looke when I got it - I have t he two side by side out in the living room and the difference is night and day. 🙄
 
so sorry to hear about this. 🙁 USPS did the exact same thing to my G5 about 8 months ago. First they lost it for 3 weeks, then it arrived smashed, and then USPS refused to pay up on the insurance I had bought because I didn't have an original receipt (bought it here on macrumors secondhand). 🙄

Mine was really well packed too. When I brought it in to get a repair estimate, it was about as much as the computer was worth. The guy said it looked like they had lowered a forklift blade on it. 😱

At least mine was still functional, so I sold it as-is on ebay and took what I could get...

My advice to you is two-fold.
1) Don't take no for an answer. Keep after UPS until they pay. You bought the insurance, and they must honor it.

2) Never, ever, ship a G5 (or any tower) again. I know I won't.
 
yeah best advice is to see if UPS will give you the insurance money, you could probebly salvage the HD and RAM and drives and sell whatever you aren't going to use on ebay (mabye even the case, i saw some guy who liked windows but liked the look of a mac so he bought a G5 case and put his own hardware in.
 
technicolor said:
Shipping companies are great if you can eliminate the idiot element from them.

The fact that you or any other employee at this place are damaging another's person valuable goods is plain idiotic and retarded, then having the malice to single out goods espeially marked fragile. That is so fuggin juvenile. You could be ruining other people's lives and causing them great pain and hitting their wallets all because you had a bad day at your crappy job. Give me a break. The customer didnt do anything to you. If you dont like your job get a better one instead of taking it out on another's valuable goods.

😡
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Well, first of all I never once tried to justify my actions. I know they were wrong as knew they were wrong back then. I wasn't looking for acceptance, I was merely stating a personal experience. I got hit with a box, I lost my cool, I did something stupid.

Next, while we did have that running joke about fragile boxes, I will tell you exactly how many times we actually acted on that joke...

ZERO

Third, while you may think that the customer never did anything to us, you'd be surprised. Want to know how many times I was yelled at because I couldn't make the plane fly exactly to the city their box was going to (customers don't want to hear about the "hub and spoke" method of shipping)? I'd need to take off my shoes to count them all. And did I take it out on them? Nope. Their package still made it where is was supposed to go without any problems.

And finally, like everything else in life, accidents happen. You can't control strong wind gusts or sheets of pouring rain. You can only do the best you can to try and get the job done right. And at least 50% of the time, box damage was due to the packer's poor packing. And if you have ever been out offloading an airplane in -10 degree weather, sometimes you get a little sloppy because you just want to get inside. Despite of all that, I loved my job. It was the best job I ever had and I am sure that many of the people I worked with feel the exact same way. Granted, things may have not been done exactly as they were supposed to be but we prided ourselves on doing a good job and making sure that airplane left ontime each and every night.

So, relax, take a deep breath. No need to get so upset.
 
Any advice from anyone? My next step is to call UPS. Has anyone got any experience dealing with them?[/QUOTE]

Not sure if you will get any insurance since the computer was not packed correctly. You really should of drop it at the UPS store and have them pack and ship it. A computer needs to be double boxed atleast.

Good luck maybe find old pictures of it and sell it on ebay...
 
I had a similar situation. I had just bought my iMac Core Duo so I decided to ship my PC to a friend in need. We insured it for $1000, and had UPS do the packing. When it arrived it made horrible noises, which turned out to be a fan, the front of the case was falling off and the optical drives no longer worked. I went to the UPS Store I shipped it from to submit a claim and it took 2 months, but I got my $1000.

Right after I made the claim they called my friend to I guess confirm that the machine had arrived out of order, and that was that on his end. It still booted and ran, he just removed the fan, and put in a temporary optical drive. It was still alot better than what he had. The funny thing is, they didn't even take the computer from him when they paid the insurance. So we have like $200 in computer damage, and a $1000 check.
 
ouch...call ups

well, i'm sorry to see those pics. i almost cried. you need to call ups, but you also need to realize that you may be denied due to the packing. 🙁

this is a lesson for everyone to never, ever throw your original boxes away.

🙁

good luck,
keebler

ps. if it costs that much to fix, i would just buy a new mac.
 
call up UPS and don't stop harrassing them until they make things right. i cant beleive how passive some people are 'ohh buy a new one' 'sell parts on ebay' no, keep at them until they give u a new one. You worked to hard just to have such an expensive machine break, and then having to buy a new one.
 
Acehigh said:
Good luck maybe find old pictures of it and sell it on ebay...
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excuse me?

are you suggesting he sell it on ebay without letting the buyer know that it is damaged???

i can't believe some people... 🙄
 
you know I just finished moving and I was thinking "damn, that g5 box sure makes my computer bigger & heavier than it needs to be, plus storing the box is a pain" I was thinking about tossing the box, you've since convinced me otherwise.
 
UPS will give you the $1000 in insurance as well as the shipping for free so whatever you paid for shipping plus $1000 is all they will do for you. I would put everything back in place and power the system on... If you don't see any major damage then you should be okay..

I shipped a computer and a monitor (crt) via ups.. The computer itself (windows) was beat badly.. When the guy got it he asked me why the f*** I packed it that way.. I told him it was wrapped around the unit 3 times in bubble wrap and had foam peanuts. He said it looked like they dropped it down stars and kicked it around a few times.. Put it this way.. the bubble wrap was hanging out the box and the outside case of the unit had a good size dent in it like they dropped it and kicked it a few times.. All was well tho, other then the case being dented a good bit..

As for the crt monitor (view sonic 19" pro level) looked like they put a maginet on top of it as when the guy got it half the screen was pink (half the screen, really) and the stand it sits on was broke.

NOTE TO ALL: DO NOT SHIP UPS GRAND, AND IF YOU DO, MAKE SURE YOU GET INSURANCE ON IT.. or.. better yet! anyone who has a old system.. ship it via ups and then it should be destroyed after shipped and you can claim it.

You should always ship 2ed day or 3rd day. They handle the system much better.. Next time you ship a powermac, open the case and pack it full of static free foam peanuts inside and out.
 
UPS employees don't have enough time or energy to examine, let alone purposely break, anything that passes through their hands. All they do is make sure labels are up and then the package continues down the system. Packages have to withstand falls of 6-7' because thats the highest point at which they're stacked.

I can't even begin to imagine what happened to your computer, but it definitely wasn't ordinary handling abuse. Your box was probably at the bottom of the stack and had to support a whole lot of weight above it. Talk with ups about your claim, but I'm sorry to say that they can easily blame this on improper packing.

I remember about a month ago I had a container passing through the DTW air hub, that had 3 G5 towers that were improperly packed. Every one of them had ripped through their boxes...we had to transfer the labels right onto the cases and keep them moving down the belt to the deliver driver.
Louis
 
How can Apple charge $2800 for repairs when a brand new PowerMac Dual G5 2GHz is only $1999? Refurb is even less.

At the same time, why would you only insure for $1000? If you were going to bother to insure it anyway, why not the full value (whatever you think it's worth)? Sometimes packages get broken, that's why there's insurance.
 
This doesn't really help...but I'm jumping on the fedex wagon. They seem to treat boxes way, way better than UPS. They're cheaper too.
 
To the OP: I hate to be an *******, but that seems like a pretty shoddy packing job on your part. I'm not saying you got what you deserved or anything like that, but I guess if you ever ship anything expensive again you'll be a lot more careful. I've said it before and I'll say it again: if you're going to ship a PMG5, insure it and pay UPS to pack it if you don't have the original box.
 
lilstewart said:
ditto that!

wow! 🙄 😡
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yeah, that made me mad too...

I hope I never accidently buy anything from that guy...

I don't think I will ship UPS anymore when I have a choice. I usually use FedEx, but sometimes I haved used UPS in the past...this really sux, I feel for the OP.
 
yoda13 said:
yeah, that made me mad too...

I hope I never accidently buy anything from that guy...

I don't think I will ship UPS anymore when I have a choice. I usually use FedEx, but sometimes I haved used UPS in the past...this really sux, I feel for the OP.
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I was joking.... and you get what you pay for. The guy to cheap to have UPS to pack the computer or lazy to go to a store. It is his fault. If you shipped it FEDEX GROUND it would of been the same with the packing job. Not sure how he spent $35 on bubble wrap, UPS store will charge less then $20 to pack a g5 tower. I shipped many things UPS. They do lose small items (like bubble envelopes that are sent ground) and getting insurance take monthes. When UPS packs the item the boxes never come destroyed or the buyers will complain. Always ship with a plain box, and insure for full value. Should of gotten $25 worth of bubble wrap and spend $10 on insurance.


UPS should pay him nothing its his fault for the bad packing.
 
adk said:
To the OP: I hate to be an *******, but that seems like a pretty shoddy packing job on your part. I'm not saying you got what you deserved or anything like that, but I guess if you ever ship anything expensive again you'll be a lot more careful. I've said it before and I'll say it again: if you're going to ship a PMG5, insure it and pay UPS to pack it if you don't have the original box.
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Yeah. I didn't mean to jump on the OP either, but you could have did a better job packing the G5. Let us know what happens with UPS. I have a feeling it's not going to be breeze to get your $1000.

This happens with all shipping companies. I mean, get real, we can drop a package off in California and have it arrive in New York the next day. That's the type of service we expect. If shipping companies had to make sure every item was packed properly or special handle an item that was not packed sufficiently, nothing would ever get delivered.

I personally like DHL the best (mainly because the drivers and staff at my local office are awesome and go out of their way to make sure I get my stuff on time.) But, a lot of people that purchase my eBay auctions despise them. Hehe. It's really a lose, lose situation. At least you didn't ship it U.S.P.S.!
 
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