actually, you CAN get out of your verixon contract without incurring ANY changed. You have to read the fine print and ANY letters verizon sends you. Basically when you sign a contract, verizon signs a contract too> When you sign, you agree to a certain amount of months of service and to pay on time blah blah blah.. VERIZON agrees to offer you service at the price agreed on at the time of contract. SO, if verizon changes the price of ANYTHING, like text messages for instance, they are breaking their contract and you can get out of it. The catch is that you have to KNOW they are changing the price, and they will tell you, they HAVE to. BUT you also CAN NOT pay the bill that shows the price increase. When you pay that bill, you are agreeing to the change. This is in place in so that verizon can not go crazy charging people and then making them pay a fee to get out of their contract. But it works in our favor because they do up their prices so often.
It happened back in march where the price per text went from .05 to .10 so i called and told one CS person that i wanted out and that verizon broke their contract. I had to call a few times until i got a competent person and i ALWAYS had to ask for a supervisor, but it is the LAW and if you tell them if they refuse, you will get a lawyer, eventually someone will do it. They are trained to give you the run around.
HOWEVER, the ATT CS is by far way worse. Setting up my iphone was a night mare because there was an issue with itunes searching the existing account, and the CS people told us to set it up on its own account and tranfer it to the new one the next day (monday) and when we called back, they said they could not do it because you are required to have the contract for 60 days before transfering or canceling and it took HOURS of talking to people to get it all straightened out. So they are really no better. If you are changing out of verizon because of the shotty CS, it really isnt the best idea.