I have been denied phone support

Discussion in 'Mac Basics and Help' started by bob7777, Apr 8, 2011.

  1. bob7777 macrumors newbie

    Joined:
    Apr 8, 2011
    #1
    Hi,

    I have just purchased over $5000 of apple products including an imac and ipad. One of the main reasons was the promise of phone support to help me set it all up.

    On phoning the support number I was told all of my products were outside the range of dates forecast for sale and therefore I couldnt get support:mad::mad::mad::mad: This is despsite having my receipt with purchase date on.

    There is a process to rectify this but guess what I cant do it now because its a weekend and it may take some time.

    I am so frustrated that apple dont have a system where they can verify when and where i purchased my products. I now have to call back in the week and fax receipts for each of the products before being allowed access to the service:mad::mad::mad::mad::mad::mad::mad::mad::mad:

    I am able to make a complaint about this however apparently no one will get back to me:confused::confused::confused:

    where is the customer service here? apple you suck:(
     
  2. Apple OC macrumors 68040

    Apple OC

    Joined:
    Oct 14, 2010
    Location:
    Hogtown
    #2
    Please accept our condolences ... go and search using MRoogle ... chances are you will find answers to your issues
     
  3. Apple 26.2 Contributor

    Apple 26.2

    Joined:
    Jan 1, 2011
    Location:
    What up, 212?!
  4. GFLPraxis macrumors 604

    GFLPraxis

    Joined:
    Mar 17, 2004
  5. maclaptop macrumors 65816

    maclaptop

    Joined:
    Apr 8, 2011
    Location:
    Western Hemisphere
    #5
    MRoogle is Great :)
     
  6. -aggie- macrumors P6

    -aggie-

    Joined:
    Jun 19, 2009
    Location:
    Where bunnies are welcome.
    #6
    Apple is farming out the support function to MacRumors due to the economy.
     
  7. maclaptop macrumors 65816

    maclaptop

    Joined:
    Apr 8, 2011
    Location:
    Western Hemisphere
    #7
    Ten points for your Great Humor :D
     

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