I haven't used an apple desktop/laptop in 14 years (a desktop). It didn't break but my parents just switched over to windows and I've been a windows guy every since. I was hesitant to switch from wp to iphone but that's been great. Now that my laptop's hard drive failed, I figured this would be the best time to switch if I was ever gonna switch operating systems. I have questions though: What is the failure rate on MacBook Pro? I'm thinking of getting the 13 in. model w/ retina display, but I keep seeing reports of logic board failure or other hardware problems. I'm not sure if it's an issue with apple laptops or user error. Is a refurbished older macbook any good? Is Microsoft office necessary on a mac? Is it better to buy from best buy or apple (or some other retailer). My main question is the failure rate though. I don't want to spend 500+ for a refurb older mac or 1100+ for a new mac and have hardware failure within a months or a year or two. I asked about user error because when I ask people in person, they say if I can get over paying for certain windows programs I might want, the mac will last; but when reading up online, many claim to have logic board failure. Sorry for the long post. Thanks for any replies.