First, what do you have to base this feeling on? Your gut instinct? It seems to me that you are just angry and need to pin the blame on something/someone in order to placate yourself. I am not an Apple apologist. I am (trying to be) a realist. I don't know of any companies that have never had any screw-ups. Do you? The longer things aren't working, the more it costs Apple money. That is what it comes down to. Now since they are in the business of making money, it would seem that this current situation would go against their goals a tad.
And with regards to accountability, uhm, what are you talking about. They are being accountable. They said they are having server problems and are working on things. That by definition is taking account of their actions.
"Delayed instant gratification" makes people angry! Grrrrrrr!!
Yes, gut instinct -- based on nearly 30 years as a computer systems engineer, programmer, db admin, network admin, and several more 'hats' besides. My "anger" stems from MY time being wasted trying to figure out if the problem was my computer, my software, or my internet connection. I mean, a company with Apple's market cap couldn't possibly screw up so monumentally that their entire upgrade process would get tanked for an entire day, on the very day they executed a major product launch -- could it?
And if it did, surely they'd PULL the page on their website with the "click here to buy it" link, and they'd PULL the XML feeder tells iTunes there's a newer version, and they'd issue a press release along with a front-page website article explaining the nature of the problem along with the expected time for a fix. That's what a responsible company with something other than bland indifference to it's customer base would do.
Instant Gratification has nothing to do with it. This isn't about anything "instant", this is something Apple set expectations for, months in advance, which it then failed to meet.
Yes, everyone has problems from time to time. People (and companies) who screw up should (promptly!!) take responsibility, apologize to those inconvenienced by the problems, keep them appraised of the attempts to rectify the problems, and ensure there's no repetition of them (this isn't the first time Apple's machinery has barfed on a launch date).