I have to return my iphone4!!

Discussion in 'iPhone Tips, Help and Troubleshooting' started by schoff0310, Jul 3, 2010.

  1. schoff0310 macrumors member

    schoff0310

    Joined:
    Jul 14, 2009
    Location:
    Southeast Florida
    #1
    What a crazy problem....I was on the phone today and all of a sudden my phone call dropped...when I looked at the phone, I noticed that the entire screen was enlarged so that I could not maneuver any of the screen....all I see is the time enlarged and the date in partial view. That is it.

    I called the apple support and the guy told me to tap on the screen with 3 fingers 2 times to get the screen to go back to normal. Does not work. We tried turning off the phone, and it won't turn off, and when I tried to do a reset, the apple screen blinked for a while, but then the screen went blank. It took me about 10 minutes to try to get the screen back up but, alas, the screen is still enlarged.

    Got an appointment tomorrow afternoon at the Genius bar at my local Apple store. The tech guy told me it more than likely it will have to be replaced. At this point I say yes it does, as this happened to me a few days ago but I was able to get it back by tapping it. I called my store, and they do not have stock on Iphone 4's for sale, but do have stock for those who need a replacement after it is seen by the Genius bar person.

    I am so upset, my phone DOES NOT HAVE THE ANTENNA PROBLEM. My luck, I'll get a new one that does. Can't win!!!! :(
     
  2. outphase macrumors 65816

    Joined:
    Jun 13, 2009
    Location:
    Parts Unknown
    #2
    You enabled Zoom in the Accessibility settings. The 3-finger double tap is the right way to undo it. You're probably doing it wrong.
     
  3. schoff0310 thread starter macrumors member

    schoff0310

    Joined:
    Jul 14, 2009
    Location:
    Southeast Florida
    #3
    thanks, but I don't think so....It fixed it a couple of days ago when I had the same problem. Now no way.....I can hit it hard, soft, fast, slow....doesn't go back. I can't even turn the phone off by using the top button. Any other suggestions? At this point, I want a new phone...as this is the second time in a week it happened.

    My 3GS never had this problem.
     

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