iPhone 6(S)(+) I hope apple pays for punitive for their negliance

Discussion in 'iPhone' started by jj.liu.james, Feb 18, 2018.

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  1. jj.liu.james macrumors newbie

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    #1
    My iphone is lagging like crazy after updating to IOS 11. Their story about battery wear does not stand at all, because i have my phone plugged in and it is being charged, why do they downgrade my speed when it is plugged it? They just want you to updade to a newer phone. Here is a picture of my cpu speed while plugging and using GPS. GPS could not be used anymore due to the significant lag i got. i hope Apple has money to pay for the insurance claim it has caused . My iphone 6s is 1.5 years old. I think i should have the option to go back to IOS10
     

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  2. LovingTeddy macrumors 68000

    LovingTeddy

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    #2
    Well. I do think Apple should offer free battery replacement for iPhone 6 and iPhone 6S users. But, they offer 29 dollars battery replacement. It is at least better than Apple not doing anything.

    Keep in mind, most modern CPU will have dynamic frequency adjustment for batter battery performance. You can find CPU frequency adjust accordingly with your tasks. It is completely normal for your phone dials down the CPU frequency while you are not doing anything CPU intensive.

    You should pay visit to Apple Store and have them check out. Take advantage of discounted battery replacement program while you can. Posting here really does not help you at all.
     
  3. jj.liu.james thread starter macrumors newbie

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    #3
    Good to know. Thanks.
    However, the Google Map is lagging at a unbearable rate and not able to locate where i am and unable to determine the direction i am going as well. It is really annoying, this also happens to other app and even when i am sliding the main screen, i have called Apple, they say my phone is fine, asked me to wait for IOS 11.3 (The representative was really nice, nothing to complaint). I think Tim Cook is Steve Ballmer Num 2, good CEO of optimizing company's profit, less caring about customers' experience.
     
  4. TiggrToo macrumors 6502a

    TiggrToo

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    #4
    Idle threats don't work; whining about this will get you nowhere fast.

    Unsure what your warranty status is - if you're in the EU then take it in to an Apple store and demand they fix it in accordance to the warranty.

    If you have AppleCare, take it in a demand they check the battery - if it's bad enough they may well replace it for free.

    Otherwise your two other choices are buy a new battery for $29 or whine, stamp your feet and hold your breath. The latter won't get you anywhere but it's what your seem to currently be doing so keep at it.

    Remember in most territories the limited warranty is one year. If you chose not to get more coverage then I guess it sucks to be you.

    Apple have no duty to support you outside the warranty. That said, playing nice with them might elicit a far more favorable response that moaning and making idle threats.
     
  5. jj.liu.james thread starter macrumors newbie

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    #5
    I appreciate your help. I will try the third option, i know it won't work. but it is an attempt to stop Apple from non-disclosure of such information, at least people will have options whether to upgrade their IOS or not. So i am trying to see if i can find the class-action lawyers and send them some information i got. I am not looking for money. I am a little sick of this type behaviour from corporate or Apple, which was a company i highly admired. I know it won't do much. At least i tried.
     
  6. Shirasaki macrumors G3

    Shirasaki

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    #6
    We have a saying: it is not the matter that the evil will not pay the price, but the matter of when.
    Apple will eventually pay for their ignorance towards faulty products. They paid before. They will pay again.
     
  7. TiggrToo macrumors 6502a

    TiggrToo

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    #7
    Wow, way to get all emotive.... Good luck with this expectation; Just remember they have corporate lawyers up the wazoo.
    --- Post Merged, Feb 18, 2018 ---
    Don't expect much if anything in a class action lawsuit. The chances of getting anything more than a pittence is highly unlikely. Take a look at recent class actions to see the net result - it's sobering reading.

    Forbes, 2013
     
  8. Wirenut macrumors regular

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    Nov 6, 2016
    #8
    I got my 6S when it was released. I then got a free battery upgrade last year during that issue with them shutting down.

    Will I be able to get a new battery now for $29? I want to know before I spend another hour waiting in the store like last time (yes, I made an appointment, didn’t help lol).
     
  9. TiggrToo macrumors 6502a

    TiggrToo

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    #9
    According to Apple, yes. They don't care the history - all they care about is giving you a one time deal (which means only one $29 battery per device if I understand them correctly).
     
  10. Altis macrumors 68030

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    Sep 10, 2013
    #10
    There's a huge difference between throttling a CPU when it isn't doing anything and kneecapping its max performance.

    It's also disgusting that Apple was doing this without telling anyone, even when batteries were considered "Healthy" by their own diagnostics and would not replace it.
     
  11. Jimmy James macrumors 601

    Jimmy James

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    #11
    Nailed it with this reply.

    My perception on this forum is that a little over half the users would tell you to thank Apple in return for this "favour".
     
  12. Shirasaki macrumors G3

    Shirasaki

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    #12
    Doesn't seem like cursing Apple will trigger it to sue me.
     
  13. TiggrToo macrumors 6502a

    TiggrToo

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    #13
    You go around calling Apple evil then you'll be accused of being emotive.

    Did they make an appalling decision when they elected to not tell anyone about the throttling? Sure they did, no argument from me there. Is what they did 'evil'? Give me a break...

    When you start making emotive accusations then you've already lost the argument.
     
  14. Shirasaki macrumors G3

    Shirasaki

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    #14
    Glad to let me know, though I am not the first one, nor the last one, to call Apple "evil".
     
  15. jj.liu.james thread starter macrumors newbie

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    #15
    emotional or not. Let us give a lesson to Apple to spend useful expense on lawyers to defend themselves, regardless of what result it comes out, Tim cook will look foolish in front of court and most likely it will be on the front page of the news. and furthermore, they will consider their ‘customers’ before they make their decisions.

    Check out Apple's own discussion forum, how many postings are there to ask why my iphone is sooo slow. and all their answers are to reset settings. so they did not tell their representative about this! this is some sort of conspiracy they planning. lol, just kidding. they just want money, not conspiracy.
     
  16. TiggrToo, Feb 18, 2018
    Last edited: Feb 18, 2018

    TiggrToo macrumors 6502a

    TiggrToo

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    #16
    Wow, you've watched way too many movies. Most class action lawsuits are settled out of court and the results rarely impact the corporate bottom line.

    The lawyers in both sides make money, the consumers get shafted. Again.

    Still, you want to continue this pretense that somehow this'll be different then please, be my guest. The realists out here will expect the usual response.

    Case in point: Heartland Data Breach: 130m affected, class action limited to just 11 claiments out of the original 290, full payout $1,925 for ALL 11, $600,000 to the plantifs lawyers. Everyone else got bupkis.

    Yup, you got that right - out of all that, 11 people got just $200 a piece. And that's that. The other 279 - or the remaining 130m potential victims - nothing.

    Fancy those odds? Remember that was an open and shut case. Heartland admitted the breach and the number of potentially affected people.

    You still think you've got a chance?

    With Heartland only 11 claiments could prove actual loss - it being a legal case you have to PROVE loss. Given the technical issues involved here the only folk who stand a chance of any meaningful payment are the ones who have their phones analyzed and detailed now so there's a record of the issues in 3 years time when this is finally settled. Without that good luck in proving your phone was slowed down by this and you were indeed affected.

    The alternative is Apple offer something paltry in individual terms, such as $5.00 per user. Make that a few million in total to make it look painful and they're done.

    The chances of these class action lawsuits getting anywhere is very slim. And if they do end up having to pay out anything then the Apple PR machine will swing into full gear selling this to consumers to make it look like they won something magical and end up making Apple the eventual winner (just like Netflix did years previously - they lost the class action but won the PR battle and even made money from the deal)

    Tim Cook will be totally fine and not one of these class action lawsuits will affect him one iota. He serves at the whim if the shareholders & the board and, even after this story broke, Apple's shares still stayed remarkably buoyent.

    Apple makes something like $80bn revenue a quarter: you still think - really honestly - that this issue will bother them one little bit? Are you really that naive?
     
  17. mildocjr macrumors 65816

    #17
    This was answered back when this whole nasty thing reared it's head.

    If you want to understand the throttling, then you need to understand lithium ion batteries.
    As these batteries get old, they lose some of their charge and become unstable. If you try to draw too much power from the battery, the battery freaks out and you do not get a steady stream of power.

    RAM
    Your memory requires power to hold objects in memory, as soon as a power loss occurs objects start fading out of, or become corrupt in memory. Objects in memory are fed into the processor.

    CPU
    Your processor is trying to do stuff when this happens, as it's reading bits, it loses power, and it's about the equivalent of someone closing a book you are reading without leaving a bookmark where you left off. If your processor was lucky enough to not get affected by power loss, but the memory was, then as soon as it reads corrupt or missing data, it panics and crashes whatever it was doing.

    Other things that could be affected are
    • Camera
    • GPS
    • Wifi
    • Cellular
    • Bluetooth
    • Screen
    There are two ways to fix this, either tell your customers to upgrade after a couple of years, or cap the performance of the device so you can improve reliability of the battery and integrity of user's data without forcing users to upgrade.

    I'm actually happy with Apple's decision, even if they are applying the throttling to devices with perfectly good batteries, they are doing it to prolong the life of the battery and the device, I'm cool with that. I would rather have a throttled device over an unreliable one. But don't you worry, soon they will allow you to override their precautions so you can test the waters. Just don't come crying back here if your device crashes and you lose or corrupt data when you do some heavy lifting on your phone.
     
  18. TiggrToo macrumors 6502a

    TiggrToo

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    #18
    And this is why Apple will ultimately prevail over the overwhelming vast number of these. Those that get past this will get a compensatory "free battery for you and a free battery for you as well". Folk don't get the real gravity here and are arguing with their passion and heart - neither mean a jot in a court of law.
     
  19. eyoungren macrumors Core

    eyoungren

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    #19
    If any of this gets that far.

    For every Antennagate, every Scuffgate, every Batterygate there is the proven defect that Apple buries.

    Example: Buyers of a particular model of 17" PowerBook G4 produced by one factory in China. LCDs develop lines on the screen shortly after purchase. Issue is traced down to a defective batch of LCDs. Apple community explodes with people wanting replacements and Apple denying them.

    Ultimately, what does Apple do? It sends it's forum admins out to purge every last thread and post about lines and dead pixels. Anything new pops up mentioning it and it gets deleted. Whole threads with hundreds of pages of replies are wiped out overnight. So, the only thing owners can do is establish their own website pointing out the flaw.

    Apple ignores them. The next model of 17" PowerBook G4 is launched and this bonafide defect simply gets swept under the rug with nothing given to the consumer.

    And all of that happened with Steve Jobs still alive and running the business.

    That's Apple and how they handle issues.
     
  20. StarShot macrumors 6502a

    StarShot

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    #20
    Better hope I'm not on the jury...
     
  21. boltjames macrumors 601

    boltjames

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    #21
    Not happening. Those affected have no legal case.

    The warranty a) clearly states it is for one year and b) does not include the battery, and furthermore c) the terms and conditions that you should have read before hitting the "Agree" button on the iOS 11 update clearly states that it does not guarantee you an experience comparable to the one you had on iOS 10.

    Buy purchasing an iPhone you understand that its hardware is only good for one year, it's battery is dependent upon your usage, and all future firmware updates may decrease performance. You may not have been aware of these things, but you agreed to it all during those furious few seconds when you unwrapped your brand new handset and quickly whisked through all these agreements so you could get it up and running and show your friends.

    And, for the record, Apple didn't do anything wrong here. At the very moment the carriers stopped the two year contract subsidies which forced people to hold onto their phones for 3+ years, apps like Snapchat and Instagram exploded and those keep the camera running and hit you with non-stop notifications and age your battery like nobody's business. Outside of a few legitimately defective handsets, the bulk of the issue is users holding onto their phones 3x the length of the warranty, running piggish apps, and expecting the batteries to last forever.
     
  22. TiggrToo macrumors 6502a

    TiggrToo

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    #22
    Congratulations, you've just now been kicked off it. You do realize that if - and that's a huge monumentally big if - this ever gets to head to a jury trial (very very very few class actions do) and if (my, the dtars are aligning for you today!) you're in the jury pool, you'll be asked if you've any opinion on the subject - if you say 'yes' then you're off, say 'no' and they link you to this post, you're guilty of perjury (a Massachusetts juror was once jailed for two years for lying to get a seat on the jury).
     
  23. Ladybug macrumors 68000

    Ladybug

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    #23
    Class actions don't really help us. However without all those lawsuits no one would have gotten a new battery either for $29. I think we need better consumer protection laws at least here in America. Call the lawsuits crazy but what recourse do consumers really have when stuff like this happens. I am not cool with any corporation doing this sort of thing and I think it's wrong if they can just get away with it.
     
  24. JessePinkman Suspended

    JessePinkman

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    Feb 18, 2018
    #24
    i think they are having serious mental issues after steve jobs they think they are doing great looking their profits and cash income on the paper they are fantastic right.. well, its just an illusion and they just dont get this...
     
  25. TiggrToo, Feb 19, 2018
    Last edited: Feb 19, 2018

    TiggrToo macrumors 6502a

    TiggrToo

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    #25
    You think they're having what? :confused:

    Oh my... :rolleyes:

    Cashflow, revenue, sales - that's no illusion - it's fact. Illusion is thinking that all this is going to mean anything more than a hill of beans.
     

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86 February 18, 2018