I just bought an OtterBox Commuter case for my iPhone 5..

Mr. RPG

macrumors 6502a
Original poster
Sep 21, 2012
566
0
and the power button is so hard to press with it on. Other than that it is great, but I have to apply so much force to use it. /: It was only $15.. so I might just keep it anyway, but ergh.. Is this normal? Oddly, the volume buttons are so easy to use.
 

Caesars

macrumors 6502
May 16, 2013
261
97
Mine was also pretty hard, it broke in a little.... I just made a warranty claim and got an extra one.
 

Zmanbaseball2

macrumors 68040
Aug 24, 2012
3,525
10
New York, USA
I just bought an OtterBox Commuter case for my iPhone 5..

Mine was also pretty hard, it broke in a little.... I just made a warranty claim and got an extra one.
Same, i have 2 just sitting, they have beefed up their security on those claims too.


Sent from my iPhone 5 using Tapatalk 2
 

Mr. RPG

macrumors 6502a
Original poster
Sep 21, 2012
566
0
Same, i have 2 just sitting, they have beefed up their security on those claims too.


Sent from my iPhone 5 using Tapatalk 2
Should I make a claim? Do I need to send my case back or do they send me a new one?
 

Zmanbaseball2

macrumors 68040
Aug 24, 2012
3,525
10
New York, USA
I just bought an OtterBox Commuter case for my iPhone 5..

They just send you a new one/ part of it. You keep both cases. Nothing gets sent back to otterbox.
Calling them right after you send the pictures in to make the process much faster. And when you sent the original email in.

Sent from my iPhone 5 using Tapatalk 2
 

rpearlberg

macrumors 6502a
May 22, 2010
629
22
What color? I have the blue one
Where you order it from. Order it from amazon!!!! $24



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I bought the black one from Amazon for $22.xx

I liked the design your own on the OB website, but too much money for me!!
 

Caesars

macrumors 6502
May 16, 2013
261
97
The warranty center is actually really amazing with otterbox. I made a claim for my defender (the outer shell was wearing out) and they sent me three shells. :)
 

takuma089

macrumors newbie
Jan 3, 2013
12
0
I bought a Defender for my iPhone and at first it was so hard to press the lock button that's why I removed it from Day 3 because it was so frustrating. Then Yesterday I tried putting it on again. I put the Phone to the shell like normal then (I don't know to explain this properly) but I "inverted" the phone towards where the lock button is placed. Making the phone to fit the hole of the lock button. Then put the silicon with the Lock button portion first. Now its ok good to use. Its not hard to press anymore. And 2nd I removed the pre-installed screen protector because the screen is kinda unresponsive. Now its the case I use everyday.
 

Jalopybox

macrumors 6502a
Nov 13, 2012
699
5
I bought a Defender for my iPhone and at first it was so hard to press the lock button that's why I removed it from Day 3 because it was so frustrating. Then Yesterday I tried putting it on again. I put the Phone to the shell like normal then (I don't know to explain this properly) but I "inverted" the phone towards where the lock button is placed. Making the phone to fit the hole of the lock button. Then put the silicon with the Lock button portion first. Now its ok good to use. Its not hard to press anymore. And 2nd I removed the pre-installed screen protector because the screen is kinda unresponsive. Now its the case I use everyday.
When you say lock button, do you mean the sleep button on the top of the phone?

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and the power button is so hard to press with it on. Other than that it is great, but I have to apply so much force to use it. /: It was only $15.. so I might just keep it anyway, but ergh.. Is this normal? Oddly, the volume buttons are so easy to use.
Where did you get it for $15? Might be counterfeit.
 

rpearlberg

macrumors 6502a
May 22, 2010
629
22
what is the size difference between the commuter and the defender? how much bigger (if at all) is the defender?
 

Rocko1

macrumors 68020
Nov 3, 2011
2,070
2
When you say lock button, do you mean the sleep button on the top of the phone?

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Where did you get it for $15? Might be counterfeit.
If it was $15 new, it's a fake. Many fakes for these cases, and they come with really convincing retail packaging.

What color was it?
 

93MPH

macrumors member
Dec 19, 2008
48
0
I have a commuter as well. You definitely have to press a little harder for the power button but you get used it. It doesn't bother me at all now after having the case for a month.
 

Rocko1

macrumors 68020
Nov 3, 2011
2,070
2
The Defender is worlds better than the commuter. The hard outer shell of the commuter feels cheap and is slippery. The sleep button is very difficult to push. In contrast the exterior of the Defender feels great with a nice slightly grippy feeling that is not hard to get in our out of your pocket. The sleep button works like a champ, very little effort to engage it.
 

rpearlberg

macrumors 6502a
May 22, 2010
629
22
After the using the commuter for a few days, while i like the protection it is just way too big for me...
 

Caesars

macrumors 6502
May 16, 2013
261
97
I don't know why but my commuter i5 case feels like it was designed in two minutes..... Whereas my s4 commuter feels amazing in the hand.
 

Zmanbaseball2

macrumors 68040
Aug 24, 2012
3,525
10
New York, USA
I just bought an OtterBox Commuter case for my iPhone 5..

I don't know why but my commuter i5 case feels like it was designed in two minutes..... Whereas my s4 commuter feels amazing in the hand.
I got tired of the otterbox commuter and got UAG outland case.


Sent from my iPhone 5 using Tapatalk 2
 

Partridge

macrumors 6502
Jul 28, 2007
355
78
There's also the otterbox prefix and reflex cases. They're less protective but look nicer. Personally I think that the bigger otterboxes are overkill for most people.