I just might return my 27" C2D and...

Discussion in 'iMac' started by dougb256, Jan 2, 2010.

  1. dougb256 macrumors member

    Joined:
    Nov 16, 2009
    #1
    ... go back to my old 24" C2D (2006 model) until the crap subsides. Will they charge me a re-stocking fee, considering the yellowish tint in the monitor and the gurgling HD?
     
  2. thegoldenmackid macrumors 604

    thegoldenmackid

    Joined:
    Dec 29, 2006
    Location:
    dallas, texas
    #2
    I would assume that the manager would have to waive it. Given that you are (likely) going to ask for a replacement, seems you have leverage.
     
  3. Bitwise macrumors member

    Joined:
    Jan 1, 2010
    Location:
    Portland, OR
    #3
    When did you purchase it? I was told at the Apple Store that I can keep exchanging the iMacs until I'm completely satisfied (on my third right now; fourth and last as of tomorrow). They told me that each return is the same as a new purchase, so I have 14-days on each new computer that they give me. According to the Apple Store reps, as long as we're within the 14-day return period we can return it for a full refund and not pay a restocking fee. I'm 99% sure that my fourth will still look like a cat urinated on the screen, so I'll probably end up returning it for a full refund and just wait until Apple resolves this issue.
     
  4. IndustrialSpace macrumors 6502a

    Joined:
    Dec 31, 2009
    Location:
    somewhere
    #4

    This might be subject to change.

    There have been reports that Apple has refused to acccept too many defective screen returns. At some point, they will deny you a new computer and direct you to an Applecare store.

    buyer beware.


    IMO, I'd wait until the multiple screen issues are resolved. Get a refund and see if Apple addresses the issue.
     
  5. thegoldenmackid macrumors 604

    thegoldenmackid

    Joined:
    Dec 29, 2006
    Location:
    dallas, texas
    #5
    The whole Apple rejecting it, might have to do with the place of employment and the publicity regarding the incident. If the user intends on returning them only to know that the issue will continue to occur, I can see why Apple is going to refuse to replace them. I imagine this lift will be changed when the issue is actually resolved.
     
  6. dougb256 thread starter macrumors member

    Joined:
    Nov 16, 2009
    #6
    I bought it on Nov 7th, but I read somewhere that any Macs bought between Nov 1st - Dec 24th can be returned up til Jan 9th, instead of the usual 14-day return period. Right now I wouldn't want to get another one - I want to wait until the issues have been resolved, and then get a new unit.
     
  7. lord patton macrumors 65816

    lord patton

    Joined:
    Jun 6, 2005
    Location:
    Chicago
    #7
    Is that true?
     
  8. fa8362 macrumors 65816

    Joined:
    Jul 7, 2008
    #8
    I wouldn't trust what I read somewhere. Find out definitively from Apple.
     
  9. dougb256 thread starter macrumors member

    Joined:
    Nov 16, 2009
  10. cjmillsnun macrumors 68020

    Joined:
    Aug 28, 2009
    #11
    That was a blogger being an arse.
     
  11. IndustrialSpace macrumors 6502a

    Joined:
    Dec 31, 2009
    Location:
    somewhere
    #12
    you say tomatto, I say tomato..

    That's one way to look at it, especially if you're Apple. Another would be to see him as muckracker and doing the public a great service by putting pressure on Apple to fix the issue.

    It would be MUCH better to charge ~$50 more for a product that can be manufactured to a higher spec. I surely wouldnt mind it if thats what it would cost Apple to procure it on the supply side. This is no doubt a matter of economics on Apples part. They struck a deal with the panel monkeys and and this is what they got in return.

    Remember, in the end its ALWAYS the bottom line.
     
  12. cjmillsnun macrumors 68020

    Joined:
    Aug 28, 2009
    #13
    I'm quite sure they're working on getting it fixed. Being an arse is not the best way to get a positive result. There are good panels out there, I have one. I fully agree that there are an abnormal number of panels that have an issue, but the best way of a resolution is to be level headed and sensible, and treat people as you would like to be treated.
     
  13. dougb256 thread starter macrumors member

    Joined:
    Nov 16, 2009
    #14
    I talked it over with the wife last night, and we both agree we should return this iMac and use our 24" until all these issues are sorted out, then we'll probably get an i5.

    I'd rather load everything clean onto the 24", instead of using a Time Machine backup. Is there a standard set of procedures for doing this? What about Mail and all of the old messages that I have archived into folders - do I just make a copy of the directories on a DVD and copy them over or is there a better way?

    I have until this Saturday to get everything copied over and running correctly, so any help is appreciated. Thanks in advance!

    -Doug
     
  14. unamused macrumors 6502

    Joined:
    Oct 25, 2009
    #15
    apparently honesty and integrity dont matter to apple since they have not made any statements about problems they are having with their "ultimate display"

    I'm sure they are trying to fix the issue, but the fact that they dont make any kind of acknowledgment that something is wrong, is wrong.

    When subaru found out there was a problem with some of their 2009 models engines, they immediately issued a stop sale on all effected models until they could sort out the issue.... they didnt let customers buy cars and hope that some wouldnt know about or experience the issue.
     

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