I just requested a express exchange for my 5S

Poly

macrumors 6502
Original poster
Jul 14, 2013
444
14
Germany
I have two issues with my 5S 16gb I bought right at launch day:

1. Battery life: Over the first 6 months i had amazing battery life! Reached the 10 hours usage mark almost every time! I never game with it or do anything crazy. 95% Mail, Safari and Messaging through Facebook/WhatsApp. But currently i experience strange, random, drops in battery life. Yesterday it lasted only 3,5hours of usage....well, within the last 6 months i never was able to reach more than 6,5hours of usage.

2. Home button: it makes strange cracking noises and doesn't work as reliably as before.

Just right now I have requested an express exchange which is included in my Apple Care Protection Plan.
Was that a good idea?
Or will the "as new" 5S have flaws, too? Am I expecting too much of the battery? Could the "as new" 5S have tiny scratches? I always had my 5S in an OtterBox so it looks just perfect!

Please MacRumors community calm me down a bit :)
 

AAPLinc

macrumors 65816
Jul 27, 2012
1,292
2
Hollywood, CA
I have two issues with my 5S 16gb I bought right at launch day:

1. Battery life: Over the first 6 months i had amazing battery life! Reached the 10 hours usage mark almost every time! I never game with it or do anything crazy. 95% Mail, Safari and Messaging through Facebook/WhatsApp. But currently i experience strange, random, drops in battery life. Yesterday it lasted only 3,5hours of usage....well, within the last 6 months i never was able to reach more than 6,5hours of usage.

2. Home button: it makes strange cracking noises and doesn't work as reliably as before.

Just right now I have requested an express exchange which is included in my Apple Care Protection Plan.
Was that a good idea?
Or will the "as new" 5S have flaws, too? Am I expecting too much of the battery? Could the "as new" 5S have tiny scratches? I always had my 5S in an OtterBox so it looks just perfect!

Please MacRumors community calm me down a bit :)
Calm down :)

Your express exchange should be fine. I'm assuming it'll be a refurb? Refurbs are great. When I had a 4S, I got it swapped and I'm pretty sure I got a refurb unit and it was better than my original. The battery on your new 5S will be better. Batteries degrade over time, especially after a year or two. A brand new battery will be noticeably better. There shouldnt be any scratches or damage, my refurb 4S replacement was MINT, couldnt tell it ever used or taken apart. If there is some sort of noticeable damage, you can get it replaced again. Also your home button should be fine too, if not, take it in. I think sometimes debris was getting caught under the home button which caused a crunch, I experienced it a little on my 4S and 5S. You'll be fine.
 

BasicGreatGuy

Contributor
Sep 21, 2012
11,686
10,713
In the middle of several books.
If your iPhone is not working as it should due to possible hardware failure, you did the right thing in sending it to Apple. As to whether or not it gets damaged by an employee, I think you should not focus on such things. All that does, is invite unnecessary anxiety into your life.
 

Poly

macrumors 6502
Original poster
Jul 14, 2013
444
14
Germany
If your iPhone is not working as it should due to possible hardware failure, you did the right thing in sending it to Apple. As to whether or not it gets damaged by an employee, I think you should not focus on such things. All that does, is invite unnecessary anxiety into your life.
Does Apple replace flawed devices they sent me and calling them "like new"?
 

Poly

macrumors 6502
Original poster
Jul 14, 2013
444
14
Germany
Being that I am in the U.S., I unfamiliar with the practices of Apple fulfilling it's warranty contract and laws in the EU. You will need to speak to Apple directly.
It's not the standard 1year warranty, I'm referring to the Protection Plan you can buy optionally to extend the warranty by one year.

I mean, how likely is it, that the "refurbished like new" devices, Apple is still charging 599€ for, have flaws like scratches?
 

Givmeabrek

macrumors 68040
Apr 20, 2009
3,378
1,046
NY
Refurbished phone normally have a new battery and a new screen and case. It will look like new. :)
 

AronDraws

macrumors 6502
Oct 6, 2014
269
248
Burbank, CA
Refurbished phone normally have a new battery and a new screen and case. It will look like new. :)
Yep! I bought my friend's old 5, and it had scratches and stuff-- but the battery was swollen. Apple replaced it with a shiny "new" refurb no questions asked, and it was spotless! Better looking than the one I had bought off my friend :D
 

alitek12

macrumors newbie
Nov 3, 2012
27
2
I got my Express Replacement and its pretty good, I have no more display and battery issues. The only issue I have with my replacement is the rattling power button on my 5s. But that's more of a minor issue.
 

Poly

macrumors 6502
Original poster
Jul 14, 2013
444
14
Germany
Being that I am in the U.S., I unfamiliar with the practices of Apple fulfilling it's warranty contract and laws in the EU. You will need to speak to Apple directly.
Refurbished phone normally have a new battery and a new screen and case. It will look like new. :)
Yep! I bought my friend's old 5, and it had scratches and stuff-- but the battery was swollen. Apple replaced it with a shiny "new" refurb no questions asked, and it was spotless! Better looking than the one I had bought off my friend :D
I got my Express Replacement and its pretty good, I have no more display and battery issues. The only issue I have with my replacement is the rattling power button on my 5s. But that's more of a minor issue.
****....my replacement has a gap between bezel and screen in the top right corner which lengths like 6cm. I can put a piece of paper in there and can see the aluminium "inside" the phone.

My family is now calling me crazy because of such a small gap.

What should I do? Ask Apple for another replacement?