I just requested a express exchange for my 5S

Discussion in 'iPhone' started by Poly, Mar 3, 2015.

  1. Poly macrumors 6502

    Joined:
    Jul 14, 2013
    Location:
    Germany
    #1
    I have two issues with my 5S 16gb I bought right at launch day:

    1. Battery life: Over the first 6 months i had amazing battery life! Reached the 10 hours usage mark almost every time! I never game with it or do anything crazy. 95% Mail, Safari and Messaging through Facebook/WhatsApp. But currently i experience strange, random, drops in battery life. Yesterday it lasted only 3,5hours of usage....well, within the last 6 months i never was able to reach more than 6,5hours of usage.

    2. Home button: it makes strange cracking noises and doesn't work as reliably as before.

    Just right now I have requested an express exchange which is included in my Apple Care Protection Plan.
    Was that a good idea?
    Or will the "as new" 5S have flaws, too? Am I expecting too much of the battery? Could the "as new" 5S have tiny scratches? I always had my 5S in an OtterBox so it looks just perfect!

    Please MacRumors community calm me down a bit :)
     
  2. AAPLinc macrumors 65816

    Joined:
    Jul 27, 2012
    Location:
    Hollywood, CA
    #2
    Calm down :)

    Your express exchange should be fine. I'm assuming it'll be a refurb? Refurbs are great. When I had a 4S, I got it swapped and I'm pretty sure I got a refurb unit and it was better than my original. The battery on your new 5S will be better. Batteries degrade over time, especially after a year or two. A brand new battery will be noticeably better. There shouldnt be any scratches or damage, my refurb 4S replacement was MINT, couldnt tell it ever used or taken apart. If there is some sort of noticeable damage, you can get it replaced again. Also your home button should be fine too, if not, take it in. I think sometimes debris was getting caught under the home button which caused a crunch, I experienced it a little on my 4S and 5S. You'll be fine.
     
  3. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #3
    If your iPhone is not working as it should due to possible hardware failure, you did the right thing in sending it to Apple. As to whether or not it gets damaged by an employee, I think you should not focus on such things. All that does, is invite unnecessary anxiety into your life.
     
  4. Poly thread starter macrumors 6502

    Joined:
    Jul 14, 2013
    Location:
    Germany
    #4
    Does Apple replace flawed devices they sent me and calling them "like new"?
     
  5. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #5
    Being that I am in the U.S., I unfamiliar with the practices of Apple fulfilling it's warranty contract and laws in the EU. You will need to speak to Apple directly.
     
  6. Poly thread starter macrumors 6502

    Joined:
    Jul 14, 2013
    Location:
    Germany
    #6
    It's not the standard 1year warranty, I'm referring to the Protection Plan you can buy optionally to extend the warranty by one year.

    I mean, how likely is it, that the "refurbished like new" devices, Apple is still charging 599€ for, have flaws like scratches?
     
  7. Givmeabrek macrumors 68030

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #7
    Refurbished phone normally have a new battery and a new screen and case. It will look like new. :)
     
  8. AronDraws macrumors regular

    AronDraws

    Joined:
    Oct 6, 2014
    Location:
    Burbank, CA
    #8
    Yep! I bought my friend's old 5, and it had scratches and stuff-- but the battery was swollen. Apple replaced it with a shiny "new" refurb no questions asked, and it was spotless! Better looking than the one I had bought off my friend :D
     
  9. alitek12 macrumors newbie

    Joined:
    Nov 3, 2012
    #9
    I got my Express Replacement and its pretty good, I have no more display and battery issues. The only issue I have with my replacement is the rattling power button on my 5s. But that's more of a minor issue.
     
  10. AAPLinc macrumors 65816

    Joined:
    Jul 27, 2012
    Location:
    Hollywood, CA
    #10
    You sure it's not the camera rattle?
     
  11. Poly thread starter macrumors 6502

    Joined:
    Jul 14, 2013
    Location:
    Germany
    #11
    ****....my replacement has a gap between bezel and screen in the top right corner which lengths like 6cm. I can put a piece of paper in there and can see the aluminium "inside" the phone.

    My family is now calling me crazy because of such a small gap.

    What should I do? Ask Apple for another replacement?
     

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