EVERYONE WHO PRE-ORDERED THE IPHONE 4S BEFORE 5PM YESTERDAY WILL RECEIVE IT ON OR BEFORE OCT 14
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i Just talked to AT&T! :)
- Thread starter tidybc
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Pre ordered my iPhone on att site at 4:33am got the first email seconds later. Got the 2nd email this morning. Things looking good on my side
what does the second email says?
The internal memo AT&T employees received was that all orders placed after 4 PM EST on Oct. 7th would be delivered within 14-21 days.
Any pre-orders I'd recommend doing online because it's too easy for the CSRs to mess up the order. You also have to accept a Ts and Cs email when you pre-order with a CSR.
Also, AT&T CSRs hardly have any information about the pre-orders. Tons of customers calling in yesterday about checking the status but our billing systems haven't updated with the information because all of the orders are too new.
Wait until mid-next week to inquire about your order and use your self service options to track the order. And please don't call regular customer service to inquire about your order if you pre-ordered online...
Call premier, they're the correct department you have to speak to and they're closed on the weekends.
Any pre-orders I'd recommend doing online because it's too easy for the CSRs to mess up the order. You also have to accept a Ts and Cs email when you pre-order with a CSR.
Also, AT&T CSRs hardly have any information about the pre-orders. Tons of customers calling in yesterday about checking the status but our billing systems haven't updated with the information because all of the orders are too new.
Wait until mid-next week to inquire about your order and use your self service options to track the order. And please don't call regular customer service to inquire about your order if you pre-ordered online...
Call premier, they're the correct department you have to speak to and they're closed on the weekends.
In 4 years of iPhone releases, there are few absolutes, one of them being that a single AT&T representative who makes blanket statements about shipment dates and/or availablity is misinformed 99.9% of the time. Another is that newbies who relay these blanket statements in all caps are wrong 199.9% of the time.
I placed my order 4:34 a.m. EST on 10/7 and received my first e-mail immediately, then one at 4:34 p.m. (exactly 12 hours later), then on today at 10:16 a.m. today. The last two e-mails are identical saying my order has been processed. Credit card has full purchase price "pending." Nice to have almost too much communication for a change.
A friend of mine works for att in Michigan and he said they received a notice through their point of sale system around 10am that at that immediate point in time of reading the notice that all further iPhone preorders will be 14-21 days. He Aldo received an email that stores in his market are getting more iPhones in stock on the 14th than any previous launch before. His manager said he would be surprised to see anything less than 80-100 come to his store based on info he received and they are a lower volume store.
Congratulations! With AT&T, you get the nations fastest mobile broadband network* and the best coverage worldwide - more phones that work in more countries**.
We have processed your order and it has been sent to our warehouse for shipment.
Your order cannot be changed or canceled at this time.
Well send you a confirmation email as soon as your order ships. Check your order status online at www.att.com/wirelessorderstatus. Note if your order was placed within the past 24 hours, the order information may not yet be available.
Thank you,
AT&T
I'm still not convinced it's based on when you placed your order. I ordered at 9AM, but my email from ATT came after 7pm. So is it based on when I ordered or when ATT got through their stack of orders and processed it?
I called ATT and they could not confirm either scenario 100%
I called ATT and they could not confirm either scenario 100%