Actually Future Shop lost it. My hard drive on my Macbook kicked the bucket while I was installing Leopard. So I brought it to them for servicing. 3 weeks later got my laptop back. They did a data recovery for me too. But many of my programs were not installed (Photoshop, Office, etc). So I am about to install them when (like always) it asks me for my username and password. Well my Macbook no longer recognizes my password. Have used the same one for many years. So I read that with my install disc that came with my Macbook I can reset the password. That's when I discover they did not give me that disc back when I picked up the computer. They are looking into it but who knows how long that will take. In the meantime, is there anyway for me to reset everything without that disc? I do have the new Leopard install disc but not the original disc that came with my computer over a year ago. I am trying my best to remain calm. Tis whole ordeal with Future Shop has been a fiasco right from the get go. Applecare for me next time.