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I love Amazon's "One time exception" policy

P

painholic

macrumors member
Original poster
May 20, 2010
54
0
I recently ordered MBA 13inch using 20% off coupon.
I own a regular kindle, not the special offers kindle so I was not technically eligible to receive this coupon. But I sent an email to Amazon Representatives and the representative told me that I am not supposed to receive a coupon because my kindle isn't a special offers kindle. BUT he said that he will make "one time exception" and gave me the coupon.

Couple of days ago, Amazon lowered the price of MBA back to $1549. So I sent an email again to match this price because I paid $1599 minus (20% discount) for it. The representative said that Amazon does not offer post price guarantee but he will make an "one time exception" this time so he matched the price.

I love how they say "one time exception" all the time haha
I <3 Amazon customer service
 
Thats awesome! This is like when apple made a "one time exception" for me and replaced the entire casing of my old MB for free :)
 
I got another one time exception today.

I wanted to order a new Mac Mini and 8GB of RAM from Amazon, but B&H was offering a free copy of Parallels 6 for Mac ($60 value) if you buy from them. The prices were the same.

So, I decided to call up Amazon and tell a rep that B&H was giving away $60 of software with the purchase of a Mac Mini. I told him that I'd prefer to buy from Amazon, but the deal B&H was offering was too good to pass up. At first, the rep said that they don't price match. I explained that it wasn't necessarily a price match since the prices are the same, but I hoped an exception could be made because I'm a pretty good customer. I told him that it doesn't have to be the software, but perhaps a credit towards my purchase could be applied if I buy from Amazon while on the phone.

He looked up my account, and decided that I am a good customer.:D

He credited me the cost of the RAM, so I got that for free. Wheee.

I loves me some Amazon.
 
Surely said:
I got another one time exception today.

I wanted to order a new Mac Mini and 8GB of RAM from Amazon, but B&H was offering a free copy of Parallels 6 for Mac ($60 value) if you buy from them. The prices were the same.

So, I decided to call up Amazon and tell a rep that B&H was giving away $60 of software with the purchase of a Mac Mini. I told him that I'd prefer to buy from Amazon, but the deal B&H was offering was too good to pass up. At first, the rep said that they don't price match. I explained that it wasn't necessarily a price match since the prices are the same, but I hoped an exception could be made because I'm a pretty good customer. I told him that it doesn't have to be the software, but perhaps a credit towards my purchase could be applied if I buy from Amazon while on the phone.

He looked up my account, and decided that I am a good customer.:D

He credited me the cost of the RAM, so I got that for free. Wheee.

I loves me some Amazon.
Click to expand...

You asked for a credit towards your RAM purchase ($60) but he just gave you the entire RAM for free? So you got 8GB of RAM for free?
 
DieterRams said:
You asked for a credit towards your RAM purchase ($60) but he just gave you the entire RAM for free? So you got 8GB of RAM for free?
Click to expand...

Yes, I got 8GB of RAM for free.

I asked for a credit towards my entire purchase. I bought the Mini and the RAM (well, the RAM was free) from Amazon.

dukebound85 said:
they didnt do that for me
Click to expand...

29234.gif


But seriously, (I think) I'm a really good customer. They told me that I have over 300 purchases from them in the past 3 years. I doubt they would have done the same thing for just anyone.
 
54.gif


I had some problems receiving an item from amazon one time. I called their customer service because it had been 6 weeks and I did 3 day shipping and without even knowing where the item was at they gave me a full refund and a coupon.
 
DieterRams said:
Could you email them for me? :)
Click to expand...

Put me on the list. I've been trying to get Amazon to honor my Kindle promo code for the past 2 weeks. Everything has failed. I've tried chats, emails, calls...had a relative give it a go through their account (and Amazon seems to love his account, he winds up with free Amazon credit all the time...) but I've been rejected (quite often rudely) by every representative. Bad luck I guess. Ho hum.
 
Both Amazon and Apple makes OTE's all the time for me.

Wonder why I pretty much only shop with them exclusively.

(and maybe target, but they too have made one time exceptions on returns and such).
 
Becareful Amazon will send you an email you are banned for having to given so many exceptions. If you do not believe me do a search on google. Amazon will also ban all accounts you are associated with including if anyones account logged in on you computer. Better to just be fair and honest.
 
Buildbright said:
Becareful Amazon will send you an email you are banned for having to given so many exceptions. If you do not believe me do a search on google. Amazon will also ban all accounts you are associated with including if anyones account logged in on you computer. Better to just be fair and honest.
Click to expand...

Okay there, chief.:roll eyes: <---oh look, Lion's autocorrect spaced out those words. I'll fix that: :rolleyes:

Who here isn't being fair and honest?
 
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