I read allot of bad things about Apple support on these forums and just wanted to share my recent experience. A few months ago I ordered a new MacBook Pro from the online store and had it mailed to an undisclosed military location I was supporting in Central Asia. After two weeks of blissful use, I accidentally dumped an entire cup of coffee all over it. I almost cried! Not an apple store within 10,000 miles! I returned to the states a few weeks ago and took it to the Apple Store here in Jacksonville Florida. Without an appointment, I managed to talk to the guy at the genius bar and explained what happened. He informed me that I would have to pay $1200 to have it repaired. I agreed, since it was obviously my stupidity that caused the liquid damage. After talking a few minutes, he asked me to wait a minute while he spoke to his manager. He returned, and happily informed me that they would go ahead and fix it for free this one time, but only this one time. Needless to say, Apple made my Christmas that much a happier one I just wanted to share this experience with everyone. Apple has indeed made a fanboy out of me!! Merry Christmas and Happy new Year to all!!