recently, my ipod touch screen got screwed up, and the touching function wasn't working, so i got really worried, and thought if they wouldnt replace it, because a friend of mine had trouble with his (his entire screen is cracked and they want to charge him 200 bucks), and i have a couple of good scratches on it. so i go onto apple care login site, and it turns out i have coverage until 2009 of october, which is great for 100 bucks. so its my first time doing this, or sending anything in for repair. i tell them my problems, and anything else they needed to know, and the very next day, the box comes in, and thats amazing service. so i send it, and 4 days later, i get a fresh new ipod, no questions. i love apple.