For the past few months my home button has been getting worse and taking multiple presses to do anything. So today I finally decide to book an appointment at the Genius Bar to see if I could get a replacement because I know this is a hardware issue that can't be fixed. The guy was like "Your phone is 16 days out of warranty, but it's whatever. Let me get you a new phone." I was done with my appointment, with a brand new phone, and out of the store within 10 minutes. I am SO pleased with their customer service!