I may have received a defective 42mm S/S BSB Watch

Discussion in 'Apple Watch' started by nyc410, Apr 27, 2015.

  1. nyc410 macrumors member

    Sep 9, 2012
    Has anyone who has already received their SS Watch experienced anything similar to this?

    I think my Stainless Steel bezel is not smooth where it meets the sapphire crystal at the top of the screen and looks almost jagged.

    I didn't notice it at first, but once I noticed it, I can't unnoticed it and I notice it every single time i raise my wrist because the light reflects off of those imperfections.

    I received my watch this morning and noticed before it was even done setting up. I'm assuming it may just be an initial manufacturing defect, I hope i'm the only one..

    I may call AppleCare (I have AC+, not that it matters in this situation) and see what they have to say.

    Any thoughts?

    Attached Files:

  2. Drew888 macrumors 6502a


    Apr 14, 2013
    Los Angeles, CA
    If I'm looking at the right thing, I've had similar on iPhones and iPads...
  3. cforster macrumors 6502

    Sep 19, 2013
    Missouri USA
    Thats a bummer...

    Looks like it did get minor damage during manufacturing, handling, shipping...

    I've read a couple other posts of people who purchased the SS had this happen. The advice is to buff it out and it will be good as new.

    Another guy went to an Apple Store just to be told its normal and it happens sometimes with SS and that was that....

    I wouldn't like it and hope my SS that is due to arrive tomorrow will be ok. If you call Apple I'm sure they will swap it out for you but I wouldn't expect them to rush you a replacement because I don't think they do that right now....it may be a fairly long wait. But, I'm sure they will let you keep yours until the new one arrives...as long as you give them a CC to put a hold on it for the replacement until you ship yours back.

    Just my 2 cents.
  4. nyc410 thread starter macrumors member

    Sep 9, 2012
    Its only on the top edge, I tried looking at every other side in every angle of light I could and the other 3 sides are flawless
  5. Streebs macrumors newbie

    Apr 26, 2015

    I wouldn't wear that it looks absolutely terrible. I would be extremely angry and want to go slap a Chinese kid hard across the face for dropping it while packaging.


    Now it's time to admit you dropped it while trying to put on the impossible sports band.
  6. nyc410 thread starter macrumors member

    Sep 9, 2012

    I don't think this is something that I can buff out due to its location. There's no way to put pressure on that edge since its a "continuation" of the sapphire crystal.

    I'm in no rush for a replacement, I'd rather other people get their watches first as there is nothing functionally wrong with it, but I do hope they replace it.

    I have had no cost Express Service Replacements in the past (a feature of AC+) where they put hold on your card, send you a new device, and have you send the defective device back.

    I will call them tomorrow and see what they say.


    LOL, actually I put it on in my car so there was no place for it to fall even if it did. I actually find the sport band super easy to put on. Even when I tried it on, I had zero issues with it and still have zero issues with the band.

    I see it ever single time I raise my wrist so it constantly reminds me that its there which is the only annoying part.
  7. Marshall73 macrumors 65816


    Apr 20, 2015
    That's like the damage mine had and Apple are replacing it.
  8. Absrnd macrumors 6502a


    Apr 15, 2010
    While with an iPad or iPhone, it could be considered normal and maybe not exchangeable.

    The Watch is sold as a piece of jewellery, and that makes any damage or flaws unacceptable !
    I would make an appointment in a store !
  9. Appl3FTW macrumors 603


    Nov 15, 2012
  10. MH01 Suspended


    Feb 11, 2008
    Polished SS should look smooth all over, if you run your finger over it, is it smooth? Just wondering if it could just be polished out, if it not smooth, send it right back.
  11. papa8706 macrumors 6502a

    Apr 24, 2010
    It's very minimal from what I can see. I think it's probably one of those things that only you are going to notice, but now that you did you're always going to be looking for it. If that's the case, I'd just contact Apple and see what your options are. Either way enjoy the watch, looks nice!
  12. Cutiekitty92 macrumors 68000


    Apr 11, 2015
  13. shenfrey macrumors 68000

    May 23, 2010

    Still inform them now because if you leave it too long they might not believe that it came that way out of the box and your just trying to swindle them for a replacement. Least when they have it on record, along with perhaps photographic evidence, your will be pretty much guaranteed a replacement as and when they become available.

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