I messed up my keyboard, will apple fix it?

Discussion in 'MacBook' started by Haroomph, Jun 3, 2009.

  1. Haroomph macrumors newbie

    Joined:
    Jun 3, 2009
    #1
    So I just got a macbook, I've only had it for a few weeks. Then my brother goes and spills soda on it. I clean it up and everything seems fine but a few days later a lot of the keys start sticking. So I looked up how to clean them online and did it myself with relative success. However after I pried off the space bar, I think I broke something, and now the space bar doesn't stay on very well. I have the apple coverage or whatever, but it says it doesn't cover accidents. Will the mac store fix, or at least clean my keyboard? The initial accident wasn't even my fault. I'm a new mac user, so I don't know how the Mac store people react to these sorts of situations, if they have any empathy. What do you think?
     
  2. MacDawg macrumors P6

    MacDawg

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    #2
    The warranty and Apple Care are not for accidental damage, whether it is your fault or not. Yes, they will repair it, but likely for a cost and perhaps even voiding your warranty for liquid damage.

    Woof, Woof - Dawg [​IMG]
     
  3. Nocturnal22 macrumors 6502

    Joined:
    Feb 23, 2009
    #3
    Sorry man your out of luck they dont cover spills your applecare is now void so they will fix it but you gotta pay them to fix it. better charge your brother i would be mad as hell at him.
     
  4. Haroomph thread starter macrumors newbie

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    Jun 3, 2009
    #4
    Any idea of the cost? And if they void the warranty, then will they never fix anything for free?
     
  5. MacDawg macrumors P6

    MacDawg

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    #5
    It will depend on the extent of the damage involved, and without an inspection there is no way to determine that. If you are fortunate, it will only involve replacing the keyboard. Probably a couple hundred dollars including labor.

    If the liquid sensors are tripped, then your warranty will be voided for sure. But the only way to know is to take it in and have them tell you. Our opinions will vary, as will user experiences at the store.

    Good luck.

    Woof, Woof - Dawg [​IMG]
     
  6. Haroomph thread starter macrumors newbie

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    Jun 3, 2009
    #6
    a few hundred bucks?! Only a few keys are even damaged though, they have to replace the whole thing?
     
  7. MacDawg macrumors P6

    MacDawg

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    #7
    Yes, they will likely need to replace the whole thing
    The keyboard + labor will be over $100 to be sure

    Some have had luck with homeowners insurance policies covering some accidental damages

    Woof, Woof - Dawg [​IMG]
     
  8. Haroomph thread starter macrumors newbie

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    Jun 3, 2009
  9. MacDawg macrumors P6

    MacDawg

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    #9
    Soda spills are rough

    They contain sugars and other gunk, and go places inside the machine you can't readily detect
    Left that way, they can corrode and damage the machine down the road

    Only an inspection can determine the extent of the damage
    Hopefully it is only the keyboard and nothing more

    Accidents happen, but your brother didn't do you any favors with this one

    Woof, Woof - Dawg [​IMG]
     
  10. Haroomph thread starter macrumors newbie

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    Jun 3, 2009
    #10
  11. MacDawg macrumors P6

    MacDawg

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    #11
    I will drop off here and let others respond to you, but replacing keys is not your answer. That is cosmetic only and does not affect the function of the keyboard itself.

    Yes, there are others who can fix this for you, and you can even replace it yourself if you are so inclined.

    Woof, Woof - Dawg [​IMG]
     
  12. Haroomph thread starter macrumors newbie

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    Jun 3, 2009
  13. core2duo macrumors member

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    Apr 26, 2009
    #13
    They won't necessarily replace the whole keyboard for a few broken keys. They keep spares on hand, and have installed them for me on several occasions.
     
  14. Ricanlegend macrumors 6502a

    Joined:
    Apr 21, 2009
    Location:
    Bronx,Ny
    #14
    You should have gotten square trade , there warrenty cost about the same as apple care, and they offer accident damage and water damage
     
  15. Nobita macrumors 6502

    Joined:
    Oct 5, 2008
    Location:
    La la land
    #15
    Is this for US only? Can you give link please?
     

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