I need help to get a picture on my Apple TV

Discussion in 'Apple TV and Home Theater' started by Lender, Jan 1, 2010.

  1. Lender macrumors newbie

    Joined:
    Jan 1, 2010
    Location:
    Melbourne, Australia
    #1
    I am a relatively new Mac user and have also just purchased Apple TV. I have used HandBrake to convert some movie files to Apple TV format but when I watch them I get crystal clear sound but no picture - only a white screen. Has anyone else encountered this and found a solution.
     
  2. HobeSoundDarryl macrumors 603

    HobeSoundDarryl

    Joined:
    Feb 8, 2004
    Location:
    Hobe Sound, FL (20 miles north of Palm Beach)
    #2
    Does your :apple:TV show a picture otherwise? For example, can you see the user interface? Can you play a movie trailer in the movie menu? This should confirm that you don't have a video cabling problem.

    Assuming you otherwise see a picture from your :apple:TV, did you use the Handbrake :apple:TV preset when you converted your DVDs?

    If yes, try opening the file on your Mac and see if it has picture & sound there. If so, you'll know the file itself is probably OK. Import it into iTunes, then try to play it back in iTunes. Is it playing there?

    If it will play in iTunes, I suggest a simple experiment. Use iTunes, Advanced menu to "Create Apple TV version". This will take a while as it is re-doing what you did in Handbrake again. Will the resulting file play on :apple:TV? If so, you are having a problem with how you are using Handbrake. Be sure to select the :apple:TV preset when you try again. Note if the "Create Apple TV version" test works, you don't want to decide to just do that from now on for 2 reasons: 1. it will take about double the time to render all your movies, and 2. rendering in Handbrake then again in iTunes is trading picture quality to compress and then compress again. This is just a test to help zero in on the cause of your problem.

    Handbrake works very well for yielding a movie (in one round of conversion) that will play as desired on the :apple:TV.
     
  3. Lender thread starter macrumors newbie

    Joined:
    Jan 1, 2010
    Location:
    Melbourne, Australia
    #3
    Thanks for the tips. I have run through all that and also purchased a show from iTunes and both the sound and picture worked fine. I then re-converted the file and now I have picture but no sound! In iTunes, do I set sound to Apple TV? Does this need to be done before synchronising?
     
  4. HobeSoundDarryl macrumors 603

    HobeSoundDarryl

    Joined:
    Feb 8, 2004
    Location:
    Hobe Sound, FL (20 miles north of Palm Beach)
    #4
    Not in iTunes, but there are some sound settings in :apple:TV menus.

    Is this picture-but-no-sound movie playing that way on your computer too? First key is finding out if the handbrake output is OK (it has picture & sound). So testing playback on your computer might give us a solid clue of where to focus toward a possible solution.

    On your :apple:TV can you play anything else (such as movie trailers in the movie menu) and get both picture & sound? That would rule out a lot of things too.
     

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