I need some help.. [USB port not working]

[sw201444]

SO, got no help on my posts on apple discussions(I frequent here, just never signed up).. reset the Pram, reset the SMC, went into the apple diagnostic tool on startup, NO issues found, also tried fixing disk permissions, I JUST wasted four hours getting Mavericks reinstalled because I figured it was my last option, still doesn't work.



The port is detectible on the "system report" under USB. It won't detect my mouse, or my phone. The "upper" usb works fine. the one by the card reader does not. The card reader works, etc.



I'm extremely frustrated with this, my nearest apple store is three hours away, The warranty is up (though this was new in box when I got it a week ago..) I'm not paying to have someone on the phone tell me to do what I've already done, then tell me I did it wrong and go to the apple store.



What else can I do?? Have I missed anything?

Below is the system report on USB's



mid-2012 non-retina 13" i5






USB 3.0 Hi-Speed Bus:



Host Controller Location: Built-in USB

Host Controller Driver: AppleUSBXHCI

PCI Device ID: 0x1e31

PCI Revision ID: 0x0004

PCI Vendor ID: 0x8086

Bus Number: 0x0a



USB 3.0 SuperSpeed Bus:



Host Controller Location: Built-in USB

Host Controller Driver: AppleUSBXHCI

PCI Device ID: 0x1e31

PCI Revision ID: 0x0004

PCI Vendor ID: 0x8086

Bus Number: 0x0a



USB Hi-Speed Bus:



Host Controller Location: Built-in USB

Host Controller Driver: AppleUSBEHCI

PCI Device ID: 0x1e2d

PCI Revision ID: 0x0004

PCI Vendor ID: 0x8086

Bus Number: 0x1a



Hub:



Product ID: 0x0024

Vendor ID: 0x8087 (Intel Corporation)

Version: 0.00

Speed: Up to 480 Mb/sec

Location ID: 0x1a100000 / 2

Current Available (mA): 500

Current Required (mA): 0



FaceTime HD Camera (Built-in):



Product ID: 0x8509

Vendor ID: 0x05ac (Apple Inc.)

Version: 5.16

Serial Number: DJHC7D05VKDH7FL0

Speed: Up to 480 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0x1a110000 / 3

Current Available (mA): 500

Current Required (mA): 500



Hub:



Product ID: 0x0024

Vendor ID: 0x8087 (Intel Corporation)

Version: 0.00

Speed: Up to 480 Mb/sec

Location ID: 0x1a100000 / 2

Current Available (mA): 500

Current Required (mA): 0



FaceTime HD Camera (Built-in):



Product ID: 0x8509

Vendor ID: 0x05ac (Apple Inc.)

Version: 5.16

Serial Number: DJHC7D05VKDH7FL0

Speed: Up to 480 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0x1a110000 / 3

Current Available (mA): 500

Current Required (mA): 500



FaceTime HD Camera (Built-in):



Product ID: 0x8509

Vendor ID: 0x05ac (Apple Inc.)

Version: 5.16

Serial Number: DJHC7D05VKDH7FL0

Speed: Up to 480 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0x1a110000 / 3

Current Available (mA): 500

Current Required (mA): 500



USB Hi-Speed Bus:



Host Controller Location: Built-in USB

Host Controller Driver: AppleUSBEHCI

PCI Device ID: 0x1e26

PCI Revision ID: 0x0004

PCI Vendor ID: 0x8086

Bus Number: 0x1d



Hub:



Product ID: 0x0024

Vendor ID: 0x8087 (Intel Corporation)

Version: 0.00

Speed: Up to 480 Mb/sec

Location ID: 0x1d100000 / 2

Current Available (mA): 500

Current Required (mA): 0



Hub:



Product ID: 0x2513

Vendor ID: 0x0424 (SMSC)

Version: b.b3

Speed: Up to 480 Mb/sec

Location ID: 0x1d180000 / 3

Current Available (mA): 500

Current Required (mA): 2



Apple Internal Keyboard / Trackpad:



Product ID: 0x0252

Vendor ID: 0x05ac (Apple Inc.)

Version: 2.19

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0x1d183000 / 6

Current Available (mA): 500

Current Required (mA): 40



IR Receiver:



Product ID: 0x8242

Vendor ID: 0x05ac (Apple Inc.)

Version: 0.16

Speed: Up to 1.5 Mb/sec

Manufacturer: Apple Computer, Inc.

Location ID: 0x1d182000 / 5

Current Available (mA): 500

Current Required (mA): 100



BRCM20702 Hub:



Product ID: 0x4500

Vendor ID: 0x0a5c (Broadcom Corp.)

Version: 1.00

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0x1d181000 / 4

Current Available (mA): 500

Current Required (mA): 94



Bluetooth USB Host Controller:



Product ID: 0x821d

Vendor ID: 0x05ac (Apple Inc.)

Version: 1.31

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0x1d181300 / 9

Current Available (mA): 500

Current Required (mA): 0



Hub:



Product ID: 0x0024

Vendor ID: 0x8087 (Intel Corporation)

Version: 0.00

Speed: Up to 480 Mb/sec

Location ID: 0x1d100000 / 2

Current Available (mA): 500

Current Required (mA): 0



Hub:



Product ID: 0x2513

Vendor ID: 0x0424 (SMSC)

Version: b.b3

Speed: Up to 480 Mb/sec

Location ID: 0x1d180000 / 3

Current Available (mA): 500

Current Required (mA): 2



Apple Internal Keyboard / Trackpad:



Product ID: 0x0252

Vendor ID: 0x05ac (Apple Inc.)

Version: 2.19

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0x1d183000 / 6

Current Available (mA): 500

Current Required (mA): 40



IR Receiver:



Product ID: 0x8242

Vendor ID: 0x05ac (Apple Inc.)

Version: 0.16

Speed: Up to 1.5 Mb/sec

Manufacturer: Apple Computer, Inc.

Location ID: 0x1d182000 / 5

Current Available (mA): 500

Current Required (mA): 100



BRCM20702 Hub:



Product ID: 0x4500

Vendor ID: 0x0a5c (Broadcom Corp.)

Version: 1.00

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0x1d181000 / 4

Current Available (mA): 500

Current Required (mA): 94



Bluetooth USB Host Controller:



Product ID: 0x821d

Vendor ID: 0x05ac (Apple Inc.)

Version: 1.31

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0x1d181300 / 9

Current Available (mA): 500

Current Required (mA): 0



Hub:



Product ID: 0x2513

Vendor ID: 0x0424 (SMSC)

Version: b.b3

Speed: Up to 480 Mb/sec

Location ID: 0x1d180000 / 3

Current Available (mA): 500

Current Required (mA): 2



Apple Internal Keyboard / Trackpad:



Product ID: 0x0252

Vendor ID: 0x05ac (Apple Inc.)

Version: 2.19

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0x1d183000 / 6

Current Available (mA): 500

Current Required (mA): 40



IR Receiver:



Product ID: 0x8242

Vendor ID: 0x05ac (Apple Inc.)

Version: 0.16

Speed: Up to 1.5 Mb/sec

Manufacturer: Apple Computer, Inc.

Location ID: 0x1d182000 / 5

Current Available (mA): 500

Current Required (mA): 100



BRCM20702 Hub:



Product ID: 0x4500

Vendor ID: 0x0a5c (Broadcom Corp.)

Version: 1.00

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0x1d181000 / 4

Current Available (mA): 500

Current Required (mA): 94



Bluetooth USB Host Controller:



Product ID: 0x821d

Vendor ID: 0x05ac (Apple Inc.)

Version: 1.31

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0x1d181300 / 9

Current Available (mA): 500

Current Required (mA): 0



Apple Internal Keyboard / Trackpad:



Product ID: 0x0252

Vendor ID: 0x05ac (Apple Inc.)

Version: 2.19

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0x1d183000 / 6

Current Available (mA): 500

Current Required (mA): 40



IR Receiver:



Product ID: 0x8242

Vendor ID: 0x05ac (Apple Inc.)

Version: 0.16

Speed: Up to 1.5 Mb/sec

Manufacturer: Apple Computer, Inc.

Location ID: 0x1d182000 / 5

Current Available (mA): 500

Current Required (mA): 100



BRCM20702 Hub:



Product ID: 0x4500

Vendor ID: 0x0a5c (Broadcom Corp.)

Version: 1.00

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0x1d181000 / 4

Current Available (mA): 500

Current Required (mA): 94



Bluetooth USB Host Controller:



Product ID: 0x821d

Vendor ID: 0x05ac (Apple Inc.)

Version: 1.31

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0x1d181300 / 9

Current Available (mA): 500

Current Required (mA): 0



Bluetooth USB Host Controller:



Product ID: 0x821d

Vendor ID: 0x05ac (Apple Inc.)

Version: 1.31

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0x1d181300 / 9

Current Available (mA): 500

Current Required (mA): 0

 

[T5BRICK]

SO, got no help on my posts on apple discussions(I frequent here, just never signed up).. reset the Pram, reset the SMC, went into the apple diagnostic tool on startup, NO issues found, also tried fixing disk permissions, I JUST wasted four hours getting Mavericks reinstalled because I figured it was my last option, still doesn't work.



The port is detectible on the "system report" under USB. It won't detect my mouse, or my phone. The "upper" usb works fine. the one by the card reader does not. The card reader works, etc.



I'm extremely frustrated with this, my nearest apple store is three hours away, The warranty is up (though this was new in box when I got it a week ago..) I'm not paying to have someone on the phone tell me to do what I've already done, then tell me I did it wrong and go to the apple store.



What else can I do?? Have I missed anything?

If you bought it brand new from an Apple Authorized reseller and you have a receipt, the warranty is valid.

Anyway, it probably needs a new logic board if a reinstall of OSX didn't fix it.

*edit* If you posted the same thing here that you posted on Apple, I can see how most people would have stopped reading and moved on. You've got way too much unnecessary information in your post.

 

[sw201444]

If you bought it brand new from an Apple Authorized reseller and you have a receipt, the warranty is valid.

Anyway, it probably needs a new logic board if a reinstall of OSX didn't fix it.

*edit* If you posted the same thing here that you posted on Apple, I can see how most people would have stopped reading and moved on. You've got way too much unnecessary information in your post.

Craigslist, so no warranty. And first was shorter, then after the os reinstall, i posted this one. I should also note it was the cmd+R to avoid data loss.. Would a clean install Fix it? It had lion(?) on it when I got it and I was almost certain the USB was fully functional, as I had my mouse plugged into it.

also, thank you

 

[T5BRICK]

Craigslist, so no warranty. And first was shorter, then after the os reinstall, i posted this one. I should also note it was the cmd+R to avoid data loss.. Would a clean install Fix it? It had lion(?) on it when I got it and I was almost certain the USB was fully functional, as I had my mouse plugged into it.

also, thank you

I'd try a clean install. If it's a software problem, whatever is causing the problem may have been restored back onto the computer.

 

[capathy21]

Craigslist, so no warranty.

Did you double check to make sure the original owner had already registered the serial number? If they didn't, you can enter the day you bought it as your date of purchase and it should start the 1 year warranty.

https://selfsolve.apple.com/agreementWarrantyDynamic.do

 

[sw201444]

Did you double check to make sure the original owner had already registered the serial number? If they didn't, you can enter the day you bought it as your date of purchase and it should start the 1 year warranty.

https://selfsolve.apple.com/agreementWarrantyDynamic.do

It appears it has a valid purchase date already... ;(

----------

I'd try a clean install. If it's a software problem, whatever is causing the problem may have been restored back onto the computer.

I'm a developer(paying for the access and whatnot) (I had previously had a macbook, and I still have my old ones) would an update to Yosemite possibly fix it?

 

[capathy21]

It appears it has a valid purchase date already

Has the entire year already passed? If not, you can add Apple Care anytime within the first year.

 

[sw201444]

Has the entire year already passed? If not, you can add Apple Care anytime within the first year.

"
Valid Purchase Date

A validated purchase date lets Apple quickly find your product and provide the help you need.

Telephone Technical Support: Expired

You are eligible to purchase telephone technical support from an Apple Advisor.

Repairs and Service Coverage: Expired

Our records indicate that your product is not covered under Apple's 1-year limited warranty or AppleCare Protection Plan for hardware repairs and service based on the estimated expiration date.
Learn about Apple's coverage information for your product. "

Doesn't appear so. It's a mid 2012...

 

[capathy21]

"
Valid Purchase Date

A validated purchase date lets Apple quickly find your product and provide the help you need.

Telephone Technical Support: Expired

You are eligible to purchase telephone technical support from an Apple Advisor.

Repairs and Service Coverage: Expired

Our records indicate that your product is not covered under Apple's 1-year limited warranty or AppleCare Protection Plan for hardware repairs and service based on the estimated expiration date.
Learn about Apple's coverage information for your product. "

Doesn't appear so. It's a mid 2012...

Ahh dang it was worth a shot. Did you at least get a good deal on it?

 

[sw201444]

Ahh dang it was worth a shot. Did you at least get a good deal on it?

It was $725... Stupid usb is the only issue I'm having with it.

my last one was a loaner from the design school I was at and was a mid-'10 15" MBP... had 8gb ram, yet my mid-'12 i5 is loads faster.. I plan to upgrade from 4gb ram to at least 8, and make my primary hard disk an SSD, and the secondary where the disc drive is.

EDIT: the 725 was talked down from 800, which was still a steal, as from apple (refurb) it was more expensive.

 

[capathy21]

It was $725... Stupid usb is the only issue I'm having with it.

my last one was a loaner from the design school I was at and was a mid-'10 15" MBP... had 8gb ram, yet my mid-'12 i5 is loads faster.. I plan to upgrade from 4gb ram to at least 8, and make my primary hard disk an SSD, and the secondary where the disc drive is.

EDIT: the 725 was talked down from 800, which was still a steal, as from apple (refurb) it was more expensive.

725 is a great deal. I wouldn't worry too much about the port. With SSD that machine will be a beast and if you need more ram def upgrade that too. I would upgrade your SSD first and then if you feel you need more ram, upgrade it. The SSD may very well give you the added speed even with the current 4GB of ram.

 

[sw201444]

725 is a great deal. I wouldn't worry too much about the port. With SSD that machine will be a beast and if you need more ram def upgrade that too. I would upgrade your SSD first and then if you feel you need more ram, upgrade it. The SSD may very well give you the added speed even with the current 4GB of ram.

Yeah, it was a fantastic deal. who knows, yosemite may fix it... who knows.

Photoshop, final cut, and illustrator all seem to run and load reasonably fast, currently, but yeah, ssd is next step.

 

[T5BRICK]

I'm a developer(paying for the access and whatnot) (I had previously had a macbook, and I still have my old ones) would an update to Yosemite possibly fix it?

Maybe? A clean install would be a better test of whether or not it's a software issue.

Doesn't appear so. It's a mid 2012...

Well, it was worth checking because Apple is still selling the Mid 2012 13" MBP.

http://store.apple.com/us/buy-mac/macbook-pro?product=MD101LL/A&step=config

 

[jbachandouris]

I had the same problem on a late 2011 MBP I bought, but my deal was a STEAL:

$250 from a fellow student. Found out it had a bad front USB after I upgraded to 8GB and SSD. Sold it on eBay for $560 and bought a new one from Best Buy ($989 after student discount and sale).

In about this Mac, it is listed as a mid 2012, so yours had a possibility of a warranty.

I tried re-installing the OS and PRAM reset as suggested by others who had that problem, but no luck.