I need your Advice - Apple Store Experience After Returning iPhone 4

rbasra

macrumors newbie
Original poster
Jun 27, 2010
27
0
On July 24th I returned my iPhone 4. During the original transaction I paid cash. The Apple store employee who was helping me with my return informed me that I would receive a check in the mail for the amount of $454 and some change. However, its been 10 days since the return and I have yet to receive a check in the mail. I called AppleCare yesterday and started a case # with them, they advised that the check is supposed to come directly from the store that the item was returned to and not from Apple direct and that I go speak with the store manager. I went to the Walnut creek store and spoke to the manager, and he said he will get a hold of the finance department and give me an update. What course of action or any advice can you guys give me to succesfully recover my money back? Thanks in advance.
 

ant69

macrumors regular
Feb 2, 2009
236
50
Keep calling the store manager every day till you get the refund, make him so sick of hearing from you that he will make it a priority just to shut you up! also go in whenever you can and ask for him!

- persistance!

NT
 

rbasra

macrumors newbie
Original poster
Jun 27, 2010
27
0
So I emailed Steve, and emailed the store manager at the Walnut Creek store - I have yet to hear back from both of them. I will keep you guys updated, but the last thing I want is Apple to keep my money.

Lesson learned so far through out this experience : Always pay on a debit/credit card!

Any other course of action I should take to ensure I get my full refund back?

Has anyone on here experienced something similar ?
 

184550

Guest
May 8, 2008
1,980
2
So I emailed Steve, and emailed the store manager at the Walnut Creek store - I have yet to hear back from both of them. I will keep you guys updated, but the last thing I want is Apple to keep my money.

Lesson learned so far through out this experience : Always pay on a debit/credit card!

Any other course of action I should take to ensure I get my full refund back?

Has anyone on here experienced something similar ?
Do you really think a company with $30+ Billion in cash is going to try and screw you out of $400 odd measly dollars? The PR is hardly worth it. It probably takes a while to issue a check as probably %99.9 of refunds are done via credit or debit card.

10 business days is probably a good estimate of the time it takes for the necessary paperwork to be completed to authorize a check.
 

pvmacguy

macrumors 65816
Sep 2, 2009
1,112
28
Jax
Most stores that have to do a large refund of a check when cash is paid state the customer should allow 10 to 14 business day's for processing. Like someone said above they aren't going to try and screw you. Just keep checking in periodically in the mail.
 

Mikey B

macrumors 65816
Jan 4, 2008
1,314
0
the island
It looks like its been what, 2 weeks since your return? To be honest, as posted above, I'd say that is pretty normal and wouldn't have expected it to be much more expeditious.

Give it a few more days and you should be good. I definitely would not worry about Apple trying to screw you out of your refund.
 

scorpio1973

macrumors 6502a
Aug 5, 2009
559
19
When I returned my iPad, I paid cash so I had to wait for a check as well. It took about 10 - 14 business days to receive it. And, I don't believe it came from my local store. Be persistent! With that said, I am sure you will get your money back.
 

saving107

macrumors 603
Oct 14, 2007
6,376
14
San Jose, Ca
How were you able to pay cash or has Apple repealed its no cash policy for the iPhone?
I'm with you, I though that at least 50% of the transaction amount had to be placed on a debit/credit card. The online Apple Store is currently down (que freakout) so at the moment I can't check what their current policy is on the iPhone as far as sales go.
 

marksman

macrumors 603
Jun 4, 2007
5,764
5
For something like a check refund you can expect 4-6 weeks in most cases to see anything happen.

10 days not quite long enough to be raising a fuss about.
 

cowsrus

macrumors 6502
Mar 17, 2008
326
0
off-topic but the walnut creek apple store is where i go as well ^.^

i thought apple didnt let you buy products like the iphone in cash anyway?
 

Statusnone88

macrumors 68000
Jun 19, 2010
1,523
753
off-topic but the walnut creek apple store is where i go as well ^.^

i thought apple didnt let you buy products like the iphone in cash anyway?
Not true. I stuffed my hundred dollar bills in the Apple store employees panties and she let me walk away with an iPad.
 

rbasra

macrumors newbie
Original poster
Jun 27, 2010
27
0
Apple did not dissapoint. Got my check in the mail today. Time to go buy me a nice new shiny iPad =). Super excited!!
 
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