Yeah, I sent my macbook pro to get repaired, Its been in the "Repair in progress" for 3 days, I call to see whats up, and they told me it was actually on hold for a day. okay, fine. I check my status and it now says: On hold - Need information (19-Jul-2008). so I call Applecare, Estimated hold time 15 minutes or more. I wait a half hour! and I finally get someone. We get past the initial whats your serial and other questions. And he says "Let me put you on hold for a minute" HE HUNG UP ON ME! And I try and call back, lo and behold its after hours. That ticked me off to no end. I almost threw the phone. Now I have to wait until tommorrow. My question is, what does it mean by need information?