I completely agree!!! It's sad that our society has degraded to the point where common courtesy and professional conduct are a thing of the past. Of course, there are always exceptions, but the overall attitude I see reflected in too many "kids" (mostly teens and 20s) today is that of spoiled rotten, rude, obnoxious, selfish, inconsiderate, impatient, mean brats! If I owned a company and someone called with such an attitude, I'd note their account so NO ONE would EVER talk to them. I could do without their business.
Sure, it's frustrating to have anything wrong with your Mac. Sure, it's frustrating to have delay after delay. Sure, it's frustrating to spend what seems like forever on hold, or get transferred from one to the other, or have to give your information all over again. Of course, it's frustrating! But that's not an excuse to act like a jerk when you get someone on the phone. You'll get a LOT farther if you treat them all with courtesy and respect.
The old saying is very true, "You can catch more bees with honey than vinegar."
But the stereotypical, immature response is, "I HATE them!" How ridiculously childish! Such an attitude isn't going to go very far in the world! Customer service reps can occasionally bend rules and do favors for people. Do you think they're going to waste that on someone who's rude from the beginning? No way! They'll save their favors for someone like me, who will start a conversation with them by saying something like, "Wow! You must really be busy! I'll try to make this quick and painless for you!..."
So go ahead and treat people rudely.... just makes my courtesy that much more appreciated when that same customer service rep or waiter or clerk gets to me! 😀
(IMHO)
