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I really need help! Please

I

IZZY96

macrumors newbie
Original poster
Feb 12, 2021
6
1
Hi
I have a macbook pro 2016 without touchbar. I was working on a uni project and took a break for 1 hour. When i came back the screen on my macbook was black when i tried opening it. I saw some random glimmers on the screen and it went in and out of the log in screen and pure black screen. Then i forced it shut and now it wont turn on at all! I hsve it on charge. When i connect the charger it makes a sound like the charger is connected but thats all. Please help me. I need to fix this as soon as possible thank u very much in advance!
 
Something like this happened to my wife’s machine. We left it alone for a full 24 hours then plugged it in on the other side from what we’d been using. Eventually came back to life. No guarantee that will fix yours, eventually hers went back to apple for a full logic board replacement, but worth a try. Also try resetting SMC.
 
Sounds like a hardware defect. I'd recommend you go to Apple Support for these kinds of issues. You probably need a hardware replacement.
 
I'd try resetting the NVRAM / PRAM by restarting via the power button, holding "command+option+P+R" until the MacBook plays the startup chime and reboots automatically. If this doesn't help, have you tried plugging in an external display?

How to reset NVRAM
 
So i messed around with an external screen. Suddenly my screen worked for a couple seconds on my pc. I took of the excable to the monitor. Then i took it off and it didnt work anymore. So i tried connecting again and it worked only on external monitor... what can be the issue then?
 
Could this be what they call "FlexGate"?
Bad connection between the motherboard and the display?

Do you have a brick-n-mortar Apple Store anywhere close?
If so, is it open for business?

If it is, I recommend that you make an appt with the genius bar and take it in and let them look at it.

If there IS NOT an Apple Store near (or one that's open), you might try calling Apple Support and talk to them...

Are you saying that an external display still works, even if the internal display won't?
That would sound like the problem is localized to either the display panel or the connection.
My bet is on "the connecting cable"...
 
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I know the 2016 would have heating problems and like Fisherman stated, you may have a "flexgate" issue. The heat made something come loose. Out of warranty? Might be stuck with usf of the external monitor. If you do take it in, let us know.
 
I contacted apple and got a phone call from them. The guy did not understand the issue completly and gave me those steps to try which i easily google myself. I did a backup on with timemachine and a harddisk just to be safe. He reccomended that i take by an apple shop. He sent me an email with steps to follow and such. We dont have a genius bar here in Norway where i live. So i have to go to a local apple retail. I work as a salesman in a local tech shop and a collegue of mine took a look at it today and could not understand what the issue was. I bought it december 2016 and by norwegian law i have 5 year warranty og like buyers insurance against facric faults if that makes sense. U guys think it should fall under that category? Since i havent had any accidents or water damage but just normal wear and tear
 
What is the flexgate issue? Did not know about it before now. Does my pc fall under that?
 
FLexgate was a problem based on the fact that apple used a display cable that was just a liiiiiiitle bit too short. Eventually, the screen would go black. My wife’s computer had this. If the screen comes on when you just barely open the display, but shuts off when fully open, that’s flexgate. you should also see ”stage lighting” across the bottom of the display when it’s working, that’s because not all of the LED backlights are functioning, so you get this funny backlight patter from the bottom.
 
Actually that is exactly whats happening now. When i barely open the screen it works. Once it gets to like 60 degree angle it goes black
 
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Do you have Apple Support by phone there?
I'd contact them, explain, and see if they'll send you a prepaid shipping carton to send it to get fixed -- if they're still repairing "flexgate"- affected MacBook Pros...
 
Yep, it’s flexgate. They’ll need to replace the cable. Contact Apple, I think the recall is worldwide. They should repair for free.
 
We have an apple certified shop with a service center in town. Its closed until monday so most likely i would have to wait. Do you guys know what the solution is often on these cases. Do they fix it or do they give u a new product? Also i have some issues with the keyboard with some keys getting stuck. Im thinking of asking them to fix that too since i have the butterfly keyboard which is known for having that issue.

I just wanna say i appriciate all u guys here. I did not know about flexgate and neither did the apple consultant i talked to until i told him. So ye thanks for the advice people.
 
IZZY96 said:
We have an apple certified shop with a service center in town. Its closed until monday so most likely i would have to wait. Do you guys know what the solution is often on these cases. Do they fix it or do they give u a new product? Also i have some issues with the keyboard with some keys getting stuck. Im thinking of asking them to fix that too since i have the butterfly keyboard which is known for having that issue.

I just wanna say i appriciate all u guys here. I did not know about flexgate and neither did the apple consultant i talked to until i told him. So ye thanks for the advice people.
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Your system has a bad Butterfly keyboard and Flexgate! I would push them for a new system. Or even better a big credit against a new system. If you don't need Intel support maybe they can work a deal on a replacement M1 based system. If you do need Intel support maybe they can give you a nice discount on a 2020 MBP.
 
IZZY96 said:
I contacted apple and got a phone call from them. The guy did not understand the issue completly and gave me those steps to try which i easily google myself. I did a backup on with timemachine and a harddisk just to be safe. He reccomended that i take by an apple shop. He sent me an email with steps to follow and such. We dont have a genius bar here in Norway where i live. So i have to go to a local apple retail. I work as a salesman in a local tech shop and a collegue of mine took a look at it today and could not understand what the issue was. I bought it december 2016 and by norwegian law i have 5 year warranty og like buyers insurance against facric faults if that makes sense. U guys think it should fall under that category? Since i havent had any accidents or water damage but just normal wear and tear
Click to expand...
Definitely you have a warranty claim here in my opinion.
 
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