I received my 5S blue-case... broken!

[brewno]

I received today my 5S blue leather case, but it was already broken! 🙁 Im glad I booked an appointment for my iPhone 5 tomorrow so I will bring it in store for an exchange, but wow... I sure hope this is an isolated case....

broken

and

dented

 

[ItBeMe22]

Looks cheap, where did you get it and what did it cost.

 

[MacMilligan]

Looks like it was crushed on the assembly line of something. Bummer. I'm sure they will do right by you at the appointment.

 

[brewno]

I bought it online at the Apple Store, it's the blue leather case for the iPhone 5S. From Apple.

 

[supermassive]

I'm sorry for you. I'm sure you will get it replaced.

Nevertheless, nice to know how those cases react to extreme forces and how they eventually will wear.

Thanks for sharing.

 

[lordofthereef]

May I ask why you even opened it? Not judging, just a question. It seems the damage (not the tear, but the crushed part) should be obvious from the packaging, no?

P.S. Blue looks nice. Haven't yet seen in person. I got the green and I am digging it! Kind of makes the phone look like a leather 5C. Not a bad thing!

 

[musicjunky]

The leather does look buttery. I like the design of this case a lot.

 

[LostAggie]

Received the blue for my wife and it is perfect...

 

[*~Kim~*]

Do Apple exchange in store if you originally purchased online? I know that many companies will only refund/exchange via original method of purchase.

 

[bensharma]

Do Apple exchange in store if you originally purchased online? I know that many companies will only refund/exchange via original method of purchase.

If purchased at the time of purchase of a 5s phone -- which I bet is what the OP did, and the case just arrived before the phone did -- it should be covered by the one-year warranty that the phone has, and therefore exchangeable in store. (I've gotten a worn-out lightning cable replaced under the phone warranty...)