After some dreadful service at the Apple store regent street, I decided to go to an Apple authorised repair service...in two days my macbook was fixed and I definitely recommend Honeylight computers in Wandsworth for Londoners not wanting hassle...
i find the indie places are better than the Apple Centers. i might also give another plug for Streetwise in Melbourne. I got the top case of my macbook replaced today. it was done within half an hour. fantastic service, great people who work there... anyone living around Melbourne should go there for their Mac needs.