So I write an email to Tim Cook. Nothing really special about it, just the typical random mail that you send to a very important CEO, hoping that he can read it and answer back. I didn't have any expectation to be honest, but a few hours later I received a letter from Corporate Executive Relation, thanking me for contacting Tim Cook and saying that my email "concerns an issue that [they] feel would be best handled in a phone conversation". I have to recognize that it was weird. It's the first time that I receive this feedback. I've tried to email Steve Jobs in the past (probably like everybody), but I never got an answer from a representative trying to contact me by phone. So is this normal or at least frequent?