Hi,
My order number is CCL065901536
I received the monitor I had bought from your company through amazon on friday, opened the box, set it up and noticed a dead pixel straight in the middle of the screen. Then I find a slip inside the box with notification of the dead pixel, I couldnt understand fully as it was in german, but I got the basic gist of things, it is as if this item has already been returned by a german customer and has been shipped straight to me.
I emailed this address requesting a refund, had not received a reply by monday afternoon so rang your customer service number. After 5 minutes of working out the right combination of options to select to actually talk to a human being, and then waiting a further 5 minutes to be connected, I spoke to someone who suggested I go to the pixmania website to submit a refund form.
I went to the website, tried to fill in the information but as the website is seemingly only built for windows internet browsers, I could not get past the first page using the Safari browser on my Mac. I called the customer service line up again and after literally 15 minutes of getting cut off and having to call back, waiting for no response, and then finally an answer - the lady I spoke insisted I print the page and would have the address on that I needed to send the monitor back to. That was a rediclous claim as printing the page simply would print what I was looking at, which was no address. This is fair enough though as I don't expect everyone to have full knowledge of how computers work, however when I simply asked for her to find out the address for me she said she was incapable of doing so!
She was insisting it was a very easy task for me to simply find the address, yet she could not even do so herself.
She then put me on hold for 10 minutes and came back saying that if an address was not on there then that meant I would have to send it back to france, she then proceeded to give me this french address.
I decided to download another internet browser (firefox) and tried with that, luckily I was able to fill out the returns form properly and within minutes recieved an email advising me that someone would come to COLLECT the item today or tomorrow (monday or tuesday).
Great problem solved! - Unfortunately not.
I work tuesday, wednesday and thursday and so if someone did not come monday (it was already 4pm) I'd have to either take tuesday off or rearrange for them to come friday.
So i rang up customer services again, waited a further 10 mins after being cut off various times, and asked if I could arrange for parcel force to come on friday, or at least make 100% certain that they'd be coming tuesday so I could take the day off work and get it sorted.
The lady told me she was incapable of doing this but advised I could do it by ringing parcel force and gave me the number.
So, I ring parcel force and am told they they cannot do this either as the order was made by Pixmania and only they could re-arrange collection times.
Once again I went through the annoyance of finally getting through to customer services at Pixmania, explained my situation and was told that if it had not come today (monday) then it would definately 100% be coming tuesday and so I was safe to take the day off work.
And now I am finally emailing because I took the day off work today and waited indoors all day, only for NO-ONE to come!
This really is the worse service ive ever had from an electrical company, and possibly any company, its such a shame.
I do not know what to do now but email this address (as the customer service advisers seem to know nothing about the company they work for and its procedures) and just wait for you guys to sort this out for me.
The next time someone could come to collect the monitor could be Saturday or monday, but I'd really need to know exactly when as theres no way Im waiting in again all day.
Please sort this out.
Thank you.
Greg - unhappy customer!
